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Marina Bay Sands is seeking a Guest Service Agent for their Pools and Recreation team. This full-time role involves welcoming guests to the Infinity Pool, introducing offerings, escorting them to sunbeds, and providing exceptional service to create memorable experiences. Responsibilities include processing food and beverage orders, handling guest inquiries and requests, conducting pool tours, maintaining towel service, and ensuring the cleanliness and presentation of the pool deck area. The agent will also assist with departmental tasks, monitor activities, and contribute to operational improvements, requiring excellent guest relations, English communication, and a willingness to work shifts outdoors.
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Operational Related
• Warmly welcome and engage all guests visiting the Infinity Pool
• Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds
• Provide exceptional service and create a memorable experience for all guests
• Set up and maintain the available sun beds, ensuring that they are ready for the next guests
• Take and process food and beverages orders
• Interact with guests and answer their inquiries appropriately
• Process guests’ requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled
• Conduct tours at the Infinity Pool
• Ensure the availability of fresh towels, and present them to the guests
• Maintain and ensure that the towel distribution counter and return bins are neat and presentable
• Ensure that the Infinity Pool deck area is clean and presentable
• Ensure adherence to Company policy for access to the Infinity Pool
• Bid all guests with a fond farewell upon their departure
Departmental Related
• Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay
• Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences
• Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager
• Perform administrative duties as requested such as filing of reports
• Contribute ideas to improving the operations of Pools & Recreation
Job Requirements
Education & Certification
• Primary education preferred
Experience
• Prior customer service experience in the same capacity is an advantage
Other Prerequisites
• Excellent guest relations and communication skills
• Possess a good command of spoken and written English
• Ability to speak additional languages is an advantage
• Pays attention to details
• Able to speak in front of groups
• Be willing to work shifts in an outdoor Pool environment
• Able to work with minimum supervision
• Team player who takes the initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset
• Well-groomed with professional disposition
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
