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Bilingual Residential Mortgage Officer to join a challenger bank in Montreal. This role involves verifying and analyzing mortgage documentation, ensuring compliance with lending policies and regulations (including AML/ATF), and managing the mortgage pipeline to meet deadlines. The position requires excellent communication, strong organizational skills, attention to detail, and proficiency with Microsoft Office. You will play a key role in bridging the loan approval and final funding stages, contributing to the bank's innovative approach to Canadian banking.
Le ou la spécialiste au financement hypothécaire résidentiel bilingue est responsable d’assurer le suivi des dossiers hypothécaires une fois l’approbation accordée, jusqu’au déboursement des fonds. Son rôle consiste principalement à examiner la documentation reçue, effectuer les suivis requis auprès des courtiers hypothécaires et s’assurer que toutes les exigences réglementaires et internes sont respectées avant le financement. Cette personne joue également un rôle important dans la détection et la prévention des risques de fraude, tout en veillant au respect des obligations réglementaires en matière de conformité et de lutte contre les crimes financiers.
Main Activities:
On a daily basis, the incumbent will obtain and review required documentation with a strong emphasis on anti-money laundering (AML) and anti-terrorist financing (ATF) requirements, including but not limited to, income, down payment verification and client interviews. The incumbent will ensure that documentation adheres to corporate guidelines and will mitigate any concerns surrounding suspected misrepresentation when required. (35%)
On a daily basis, the incumbent will strive to ensure that mortgage files are in compliance with the Company’s established lending policies and procedures as well as ensuring that legal, AML and ATF requirements have been satisfied. (35%)
On a daily basis, the incumbent is responsible for time management of their deal flow in order to meet prescribed deadlines. Day-to-day the incumbent will make diligent use of reports to track and manage the flow of all deals funding for their team. (15%)
On a daily basis, the incumbent will communicate with internal contacts (underwriters, managers, administrators and mortgage sales staff) and external contacts (mortgage brokers and clients) to ensure transactions are processed in a timely and efficient manner in order to meet tight deadlines. The incumbent will provide the highest level of internal and external customer service while fielding mortgage broker and client inquiries. (10%)
On a daily basis, the incumbent will monitor changes to deals and update files as required. The incumbent must send correspondence to the appropriate parties apprising them of changes. The incumbent must also ensure that Quality Assurance requirements and Compliance review queries are dealt with in a timely and accurate manner. (5%)
Knowledge/Skill Requirements:
Completion of a post-secondary degree preferably in a financial field
1-2 years’ mortgage experience in the alternative mortgage market
Bilingual (English and French)
Sound thinker with the ability to multi-task; ability to handle multiple competing priorities
Excellent attention to detail
Ability to grasp AML & ATF practices
Established and meticulous organizational skills
Excellent time management, analytical and problem solving skills
Ability to make complex decisions under pressure
Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment
Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner
Committed to providing superb customer service
Proficiency in MS Office (mainly MS Word and Excel)
Detailed knowledge of mortgage funding and quality assurance processes
Ability to comprehend and assess documentation relating to mortgage down payment and borrower income confirmation
Mindful awareness of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation when required
Le titulaire agit comme lien entre l’étape d’approbation du prêt et son financement final. Il doit gérer simultanément un grand nombre de dossiers, souvent dans des délais serrés et dans un environnement en constante évolution.
Même si les procédures sont bien établies, plusieurs situations atypiques peuvent se présenter et nécessitent un bon jugement ainsi qu'une capacité d'adaptation. Le rôle exige une compréhension globale du processus hypothécaire et des interactions avec les équipes de contrôle de la qualité, de conformité, de prévention de la fraude et de financement.
La personne est également encouragée à identifier des opportunités d’amélioration continue afin d'optimiser les processus et l'expérience client.
Le titulaire travaille sous la supervision directe du gestionnaire, Exécution hypothécaire résidentielle, ainsi que du gestionnaire principal, Souscription hypothécaire résidentielle.
Bien qu'il bénéficie d'un accompagnement de la direction, le poste exige un niveau important d’autonomie dans la gestion quotidienne des dossiers. Il doit régulièrement prendre des décisions liées :
Le titulaire contribue directement à l’atteinte des objectifs opérationnels et stratégiques du secteur hypothécaire résidentiel.
Job Complexities/Thinking Challenges:
The incumbent is responsible for bridging the underwriting stage of a file to the funding stage. The incumbent should be prepared to manage files of greater complexity at times. While individual tasks may vary in difficulty, the volume and speed of the workflow, the daily changes that can occur, and the need for frequent communication all demand above-average multi-tasking ability, presence of mind, and the ability to work under pressure. The incumbent is required to follow EQB guidelines in order to work through files efficiently and accurately however, many unique situations can arise and the incumbent must be able to react to and work through these situations. The incumbent must also understand the roles of the Quality Assurance, Fraud, Compliance, and Funding teams as well as be mindful of closing dates in order to successfully manage their files. Finally, the incumbent should make suggestions for improving the workflow process wherever possible.
Accountability
Incumbents operate under direct management, and their team’s performance is regularly monitored by the Manager, Residential Mortgage Fulfillment and Senior Manager, Residential Mortgage Underwriting. However, given time constraint challenges of the department, the incumbent will work with a fair degree of independence, and must think and react accordingly. Regular decision making pertaining to fraud mitigation, AML/ATF and FINTRAC guidelines as well as file management and maintenance is required.
Being an integral part of the mortgage fulfillment process while providing excellent customer service to Equitable Bank’s mortgage broker partners, the role will have a substantial impact on the success of the Single Family Residential department in reaching its strategic goals and other departmental objectives.
Le poste implique des communications quotidiennes avec :
Gestion des risques
Comme tous les employés d’Equitable Bank, le titulaire est responsable de contribuer à une saine gestion des risques et au respect des exigences réglementaires.
Il doit agir avec intégrité, professionnalisme et rigueur, tout en appliquant les politiques, procédures et directives de la Banque.
Conditions de travail
Le poste s’exerce dans un environnement de bureau standard. Toutefois, il comporte à l’occasion un niveau de pression élevé en raison :
Le travail s'effectue selon un mode hybride, avec une présence au bureau variant généralement entre 1 et 5 jours par semaine selon le niveau et la séniorité du poste.
Key Internal and External Contacts
Incumbents communicate daily with mortgage brokers and clients. Daily communication with mortgage underwriters and interdepartmental staff to ensure files are completed in a timely and efficient manner.
Managing Risk
All members of the Equitable Bank team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Equitable Bank policies, guidelines, and directions.
Physical Demands / Working Conditions
Normal office environment; however increased pressure at times, due to file complexity, dealing with suspected misrepresentation, high intensity fast-paced flow of business, maintaining mortgage broker service levels, meeting tight deadlines, uncooperative business partners, etc. Hybrid work is expected with 1-5 days in person depending on the level and seniority of the role.