Customer Service Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The primary focus of an Aesthetics Customer Care Representative is to answer calls directly from the phone queue.  They will enter orders, initiate return requests, track order progress, and provide information as requested and needed from the customer.  They are also required to monitor and resolve assigned Salesforce cases in their queue within SLA and manage any stretch projects or assignments as given to them by their supervisor.  

As a frontline customer-facing member of the McKesson 3PL team, the Aesthetics Customer Care Representative is themselves in a professional manner at all times. They must treat all customers with empathy and always strive to provide our customers first call resolution. 

Key Responsibilities:

• Enters Customer orders received via phone and email.

• Receives calls via assigned call queues.

• Monitors assigned email to case Salesforce queues.

• Ensures that the assigned queues are worked on a regular basis.

• Answers Phones and Assists Customers with concerns as needed.

• Aids customers with returns process initiation.

• Answers shipping and delivery questions.

• Contacting Master Data Collections Dept/Finance to remove blocks from the account.

• Initiating new account set-up or assisting with various account updates.

• Directs customers to proper departments when questions are outside of their assigned scope of business.

• Completes ongoing training as assigned.

• Complete assigned training courses in a timely manner.

• Participates as an active member of assigned team.

• Tracking packages.

• Running license block reports.

• Active participant in team meetings.

• Prepares for monthly 1:1’s with supervisor.

 Qualifications:

• High School Diploma / College Degree Preferred

• General Computer and Keyboarding Skills

• Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint

• Ability to Multitask

• Ability to thrive under pressure in a fast-paced environment

• Ability to work within given Schedule Adherence tolerances

• Well Spoken and a Clear Communicator

• Customer Service Experience Preferred

• Works well in a team driven environment

• Strong Sense of Urgency

Shift Hours: 10am – 7pm CST (Monday – Friday) 

Starting Pay is between $17 to $18 based on skills and qualifications for this role.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$15.24 - $25.40

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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