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Encoura is seeking a Temporary Customer Service Associate to support students, faculty, and staff. This remote role involves interacting with customers via voice and chat, using technologies like Amazon Connect. You will resolve issues, document interactions, and collaborate with a team in a fast-paced environment. The position requires strong communication skills, problem-solving abilities, and the capacity to learn new technologies quickly. This is a great opportunity to gain experience in tech-enabled services and customer experience within a mission-driven organization.
Role Overview
Ready to build real-world experience? As a Temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.
A Day in the Life
About You
What Makes This Opportunity
Our Training Approach
You’ll complete a fast-paced, 3-day training program with hands-on, real-world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role.
Compensation
The hourly rate for this position is $12.50. Encoura uses national market data, internal equity considerations, and budget factors when determining compensation. Some roles may include variable pay.
Additional Information
This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs.
Encoura is an equal opportunity/affirmative action employer. We consider all qualified applicants for employment regardless of race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, veteran status, or other protected categories.
About Us
Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.
It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.
Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.
Applicants from California, please review the CA HR Privacy Notice.
To review our privacy policy, please click this link: https://encoura.org/privacy-policy/
