Summary
JD.com is seeking a Customer Service Representative for its Hong Kong store. This full-time role involves managing store services, including customer inquiries, gift packaging, and logistical arrangements. The position also handles after-sales service, complaint resolution, and payment processing. Candidates will contribute to improving customer feedback and ensuring smooth operational processes. JD.com is a global technology and supply chain ecosystem committed to a diverse and inclusive workplace.
Required Skills
Details
- Posted
- ~Jul 2, 2026
Description
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
1.客服接待：負責店面基礎服務工作的督促和日常管理，如：顧客諮詢.代客包裝.便民服務.加贈贈品發放.異業團購簽到.（小件）贈品管理等；負責送貨安裝預約改期，門店送貨及安裝時間核實 。
2.售後客服：負責逆向流程的發起把控及審核；負責顧客意見薄等其他顧客反饋電話回訪及老顧客電話回訪；負責收集整理各環節客戶回饋，根據顧客反饋資料，發現服務中存在的問題，提出合理建議 。
3.投訴（常規）處理：全面負責接待處理現場.來電.來訪及消協.媒體等轉來的投訴，積極有效地歸類.協調.跟蹤.解決投訴。
4.負責收款工作，做到唱收唱付，確保現金及各種有價證券的真實；對收款過程中非正常銷售行為的發生，及時匯報給直接上級； 負責收銀台各類票據的裝訂，做到整齊完成及帳目清晰；配合財務完成每月盤點工作。
5.完成上級交辦的其他工作。
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.