Hire Controller

Company:

Sitech Technology Systems Ltd

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

SITECH are the exclusive dealer for Trimble’s machine control systems and experts in deploying site positioning systems, construction site software and delivering first-class training and professional services. We are looking for a Hire Controller to play a key role in supporting our rental customers, managing hire fleet activity and ensuring an outstanding customer experience from start to finish. This is a 12-month fixed term contract.

Job Description:

As the first point of contact for hire customers, the Hire Controller will coordinate hire contracts, on-hires, off-hires, deliveries, collections and fleet utilisation, while working closely with internal teams and suppliers to ensure customer expectations are exceeded. If you are passionate about customer service, enjoy building relationships and have a keen eye for detail, we would love to hear from you.

Key Responsibilities:

• Managing the full hire contract process, including on-hires, off-hires, extensions and customer administration.
• Processing customer orders accurately and efficiently.
• Coordinating equipment deliveries and collections to meet customer requirements.
• Monitoring hire fleet utilisation and availability to maximise customer satisfaction and profitability.
• Acting as the primary point of contact for rental customers, providing exceptional service and support.
• Building strong relationships with customers and providing quotations for service and repair requirements.
• Working closely with sales, workshop, operations, customer support and supplier partners to ensure equipment and services are delivered on time.
• Resolving invoice queries and disputes in a timely manner, working with customers, suppliers and finance teams.
• Maintaining accurate records, contracts, quotations and fleet information.
• Supporting the regional sales team with sales administration and order processing activities.
• Ensuring all hire-related documentation and systems are kept up to date and compliant with company procedures.

Knowledge, Skills and Experience:

• Experience working within a hire, service, workshop or fleet management environment.
• Knowledge of construction equipment, heavy equipment or related technology products.
• Proven ability to deliver excellent customer service and build strong customer relationships.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Excellent verbal and written communication skills.
• Experience using Microsoft Office, including Excel, Word and Outlook.
• Knowledge of sales order processing and administration systems.

What We Offer:

In addition to a competitive salary, bonus, 25 days holiday, you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.