Transcription Officer

The post holder will be expected to produce transcription documents in Braille, Audio and Large Print within deadlines, in line with commercial contract specifications and service level agreements.

This is a fantastic opportunity to join All Formats, one of the UK’s leading accessible format transcription companies, who were established over 25 years ago. All Formats is a part of Queen Alexandra College. QAC is a college that supports students with a wide range of Disabilities. Any profits generated by All Formats go directly back into the college to help enhance our students learning journey.

We are seeking a Transcriptions Officer to provide a high standard of confidential work, to provide an efficient and timely service to external stakeholders and clients. The post holder will be required to transcribe highly confidential information into large print and other accessible formats.

As an entry level position no prior experience is required as full training will be provided, however a high level of competence in Microsoft Office software such as Word is a must. Good verbal and written communication skills and excellent time management and organisation skills are also required. A customer-focused approach combined with excellent attention to detail and an ability to work accurately and calmly under strict deadlines is essential. Candidates must be flexible to assist in meeting fluctuating deadlines across various areas of the business.

Please note that this role usually consists of an interview and in tray exercise.

·         To provide required transcriptions for all live projects, ensuring these are produced within Service Level Agreements.

·         Daily, reconcile the delivery with client’s instructions; prepare received data for scanning and the transcription process.

·         Use a wide variety of specialist software to produce items in the preferred format.

·         Prepare and complete basic maintenance on equipment to be used for transcription purposes (e.g. printers, Braille embossers, scanners)

·         Liaise with colleagues and manager to ensure the department is aware of the outstanding work against the SLA’s.

·         Liaise with clients regarding live projects and within the team assist with providing daily and monthly reports.

·         Collate relevant data on completed jobs, in preparation for invoicing.

·         Follow essential security protocols as necessary for the business.

·         Respond to incoming enquiries from potential clients via email and/or telephone, providing information and/ or quotes as required.

·         Monitor All Formats stock levels for transcriptions stationery and postal service, informing relevant individuals to ensure orders can be progressed.

·         To facilitate with postal duties, as commensurate with the role.

·         Provide support for a range of QAC Enterprise activities, and represent the team at events, where this is deemed appropriate.

·         Occasionally, distribute printed marketing materials for College Enterprises.

·         As part of QAC’s process of continuous improvement; work with the All Formats Manager to implement projects/ initiatives to improve the All Formats enterprise and services.

·         Adhere to the College’s Health and Safety Policy at all times, recognising responsibility for own safety and that of others.

·         Act at all times in accordance with the Staff Code of Conduct and QAC Values of Respect, Excellence, Enabling, Collaboration and Inclusion.

·         Comply with all College policies and procedures.

·         Maintain CPD and undertake appropriate training and development as required, including any mandatory and/or refresher training required for the role.

·         To undertake other duties as commensurate with the role and in agreement with the All Formats Manager.

·         Preparing and transcribing documents across the full range of formats.

·         Support on the job training and quality control/consistency checking of documents for new Transcription Officer colleagues.

·         Producing reports, as requested by the Team Leader and/or All Formats Manager/Deputy Manager.

·         Undertake training and/or qualifications to develop specialist skills and expertise e.g. Braille.

·         Undertaking designated work or ad hoc projects, as determined by the All Formats Manager/Deputy, in line with specialist skills and experience.

·         Cover the Transcription / Production areas in the absence of Team Leaders, including assigning work, ensuring work is completed within SLA and any issues are reported to All Formats Manager.

The above list is not exhaustive, but is indicative of the general nature and level of responsibility of the work to be undertaken. The responsibilities and duties may vary from time to time without changing the nature of the post. The post holder will be expected to adopt a flexible approach to enable the efficient and effective running of the College.

Queen Alexandra College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. 

Safeguarding is everyone’s responsibility and all staff and volunteers are required to act in such a way that at all times safeguards the health and wellbeing of our students/clients. Successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check.

 

GCSE English or Equivalent
Understanding of Data Protection/GDPR
Meticulous attention to detail, with ability to concentrate for long periods of time
Flexible and adaptable communication style
Able to work with conflicting demands whilst meeting deadlines
Able to work effectively both independently and as part of a team
Able to work on your own initiative  
Proficiency in MS Office applications (MS Word, Excel, PowerPoint, Access and Outlook)
Strong commitment to equality, diversity and inclusion. Identifies with and demonstrates QAC Vision and Values and FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement)