Operations Coordinator

Core Duties: 

• Assist in unloading trailers and verify freight against manifests

• Scan, sort, and process packages, including defective items and returns

• Conduct van audits and support sorting operations

• Support and assist shipping, receiving, dispatching, and inventory management

• Support and maintenance warehouse systems and ensure operational efficiency.

• Process returns and complete required documentation in accordance with SOPs

• Handle customer pickups and (front desk assistance to customer)

• Resolve delivery issues by following SOPs and coordinating with relevant teams

• Escalate special cases to management when needed

• Print labels and prepare required documentation

• Process broker returns and return-to-clients shipments

• Prepare daily reports and maintain accurate records

• Perform data entry tasks as needed.

• Train and mentor new employees

• Collaborate with Operations teams to uphold quality standards

• Complete supervisor-assigned tasks as required

• Maintain a clean, organized and hazard-free work environment

• Comply with all Health & Safety protocols

• Provide support for clients and IDCs

• Respond to customer inquiries via phone and email

• Process customer service email requests

• Other duties as assigned

Work Environment: Fast-paced warehouse setting with shift-based schedules.