about us

Every 10 minutes, 18 million conversations happen between businesses and consumers around the world.

For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses.

AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years.

At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it.

We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture.

Check out our principles to see how we work.

your mission

This is a pivotal hire for telli and a career-defining role for a true builder. Your mission: architect our company’s AI-native operating system from first principles. You won’t be running old playbooks; you will be building the intelligent engine designed for one purpose: to deliver a flawless customer experience that scales us to $100M ARR.

what you’ll be responsible for

• Master the entire customer lifecycle, from designing a seamless onboarding process to driving expansion and renewal, always striving for world-class customer experiences
• Design, implement, and scale core business processes with an automation-first mindset, using tools like n8n or Zapier to ensure we operate with maximum efficiency
• Systematically gather, analyze, and champion customer feedback to the founders and our engineering team, directly influencing our product roadmap and identifying new growth opportunities
• Collaborate closely with engineering to define and improve the internal tools we need to scale effectively and serve our customers better
• As a foundational member, you will play a key role in defining the culture, processes, and structure of our operations team

what makes you a great fit

• you are a world-class operator with experience in building and scaling businesses, whether in a hyper-growth startup or your own venture
• you’re tech-savvy (or have a semi-technical background) and curious about how AI agent products work
• you are customer obsessed and have a business sense to understand problems, pain points and needs of our customers
• you have experience in and are enthusiastic about leading initiatives end-to-end
• you’re are hands-on and not afraid of doing unglamorous work
• you love solving problems and figuring things out on your own
• you’re a strong communicator in both German and English
• you want to work on-site 5 days a week in Berlin
  

you may not make a good fit if…

• you need detailed instructions and shy away from taking responsibility
• you lack experience with automation/AI tools or basic technical understanding
• you're only interested in high-level "strategic" work
• you don't enjoy direct customer interaction or thriving in dynamic environments
• you prefer working remotely
• you prefer working with minimal collaboration
• you avoid hands-on, practical work
• you want to work a 9-5 job