Strategy Associate & Key Account Manager

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

About The Team

Reporting directly to the JD Worldwide CEO, the Strategy & Partnerships team is a lean, agile, and fast-paced unit which drives critical growth initiatives across corporate strategy, business development, and post-deal integration. The team is entrusted with significant responsibility—from identifying and executing strategic partnerships, to deepening JD's global network of relationships with global brands and retail partners, to ensuring seamless integration of acquired businesses that delivers measurable value. With broad ownership and direct executive exposure, the team operates in a high-accountability environment where speed, judgment, and impact matter.

Key Responsibilities:

- Commercial Development: Assist in building and maintaining relationships with key stakeholders for JD International, including partners from major global brands, retailers, and industry institutions.

- Account Management: Act as a key point of contact at the HQ level for our key brand accounts. Build long-term relationships to enhance financial performance, marketing efforts, engagement, and overall satisfaction.

- Negotiation and deal-making: Support commercial discussions with brand partners to drive sustainable long-term growth.

- Analysis & Agility: Utilise data-driven decision making to understand the performance of initiatives, and pivoting when necessary to improve results.

- Partner Internally: work closely with internal stakeholders at JD Worldwide, including in R&D, Supply Chain, Marketing, Finance and Central Operations.

- Project Management: Support the Strategy & Partnerships team in the execution of strategic projects across the business, including post-merger integration, new market expansion, cross-business collaboration processes, etc.

Qualifications:

- Minimum 4-5 years of experience in account management or a relevant commercial role managing complex, multi-stakeholder enterprise accounts across regions and/or functions; including client-facing experience at executive levels and a track record of outperforming metrics-based business goals.

- Strong executive presence and communication skills (verbal and written).

- Fluency in English is required, Proficiency in Chinese (both written and verbal) or other European languages is helpful.

- Experience helping define or scale partnership programs, operating models, or partner GTM frameworks

- Excellent project management experience including juggling multiple projects at the same time.

- Experience developing detailed joint business plans with enterprise partners and consistently delivering above expectations.

- Experience in negotiating multi-faceted deals through bringing together business, strategy, finance, and legal concepts.

- A strong background with data and data analysis, making data-led decisions and using sound business judgement.

- Demonstrated ability to operate effectively between external partners and internal teams and stakeholders e.g. product / ops / supply chain / category leads.

- Speed, resourcefulness, and a bias to action (i.e. roll up sleeves + and get in the details with our highest value partners!).

- This team moves fast and always operates in new spaces, constantly learning and evolving!

- Preferred: experience in e-commerce, retail, logistics, or technology industries.

What Success Looks like:

• Key strategic partners view JD as a trusted, high-quality long-term partner
• Clear partner onboarding and management playbooks are in place and used consistently
• Partner-driven GMV and engagement show measurable improvement
• Strategic initiatives are delivered on time with minimal disruption to partners

What We Offer:

• A high-impact role with direct exposure to JD Worldwide senior leadership, including the CEO, and meanginful influence on partner strategy and execution.
• The exciting opportunity to own and shape JD Worldwide's most important global brand partnerships, building long-term relationships with some of the world's leading consumer and retail brands.
• Broad exposure across strategy, partnerships, and post-merger integration, offering accelerated learning and career development in the fast-growing international business of a global organization.
• A diverse, inclusive work environment, where you can make a significant impact on JD.com's European presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.