ESPC Service Agent (m/f)

Job Duties:

• Work in 2-shift operations (7:30am till 6:00pm CET), following the 4-eyes principle.
• Execution of activities standard operating procedures (SOP´s) to support data
• center operations.
• Collaborate with other 2nd level support teams to remediate incidents.
• Perform regular checks and inspections of server systems and associated infrastructure, identify the potential issues and implement preventive measures, control and oversee server setup and dismantling procedures, ensuring seamless transitions with minimal downtime.
• Execution of activities standard operating procedures (SOP´s) to support data center operations.
• Actively participate in incident management, adhere to the established procedures and contribute to critical problem resolutions.
• Collaborate with other 2nd level support teams to remediate incidents,
• Record and process service tickets, ensuring prompt follow-up,
• Manage the server repair orders, coordinate the service providers and the suppliers.

Skills:

• General knowledge of server systems, databases, monitoring tools, and wide area networks: Windows Server Administration, Linux management, virtualization (VMWare).
• SQL, infrastructure/administration, and Microsoft SCOM.
• Basic knowledge about SAP R3 and SAP HANA, and Microsoft SharePoint (M365) infrastructure.
• Exceptional organizational abilities and adherence to established procedures, ensuring a well-structured and efficient work environment.
• Ability to work in shifts, effectively manage tickets, and comprehend server set-up processes.
• Meticulous attention to detail and ability to provide well-documented records.
• Excellent communication and collaboration skills to effectively support stakeholders as well as to collaborate with external vendors.
• Willingness to learn the interdependencies between business processes and IT services, ensuring alignment and efficiency.
• Competent in assessing, implementing, and documenting infrastructure changes, contributing to continuous improvement of the standard operating procedures.
• Familiar with incident management, major incident management, and problem
• management processes.
• Proficiency in ITIL change management and problem management best practices is a plus.

Qualifications:

• Education: A relevant degree, such as a Bachelor's or Master's degree in Computer Science or Information Technology is a plus.
• Experience: In managing server systems
• Language: Fluent in English, both written and spoken

Salary: starting from 1 600 - 1 700 EUR/gross/month

The annual bonus is a non-guaranteed part of the overall compensation package. Whether it is awarded and in what amount depends on the company’s financial performance in the given financial year, as well as on the employee’s individual year-end performance review. For this position, the annual bonus can range from EUR 0 to the equivalent of 1 monthly salary.

Contract type: Full-time

Start date: 1.8.2026 or by agreement

Benefits you can enjoy while working at PwC 

• Financial Rewards: Benefit from regular salary reviews, performance bonuses and other special bonuses. Enjoy meal contributions and a cafeteria benefit system offering personalized choices.

• Flexibility & Work-Life Balance: Enjoy our hybrid working policy, flexible working hours, 2 extra days off during Christmas along with Sick-days. Every minute of your extra work is valued and compensated.

• Career Development: Engage in tailored internal and external training programs, benefit from a structured career development plan, and as an employee take advantage of discounts of up to 30% on internationally recognized certifications and qualifications from leading organizations through our PwC Academy.

• Health & Well-being: Access premium benefits such as physiotherapy consultations, Multisport card and medical center membership. Take advantage of our Well-being and Work-Life Coaching program.

• Supportive Culture: Participate in teambuilding activities and social events and join our employee referral program. Experience a culture with regular feedback and a supportive environment.

• Global Opportunities: Seize the opportunity for international assignments and work on diverse projects with international clients. Explore the world while working with the possibility of working from abroad.

• Extra perks: Use various discounts at partner companies such as cars, health care, beauty, culture or others. Transfer up to 4 telephone numbers at discounted rates.