Customer Account Advisor - English C1

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

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We are excited to invite applications for the role of Customer Account Advisor with a C1 English level. This is a fantastic career opportunity that offers you the chance to thrive and grow within the vibrant world of customer support services.

Based in our Bogota office, you will play a crucial role in delivering exceptional support to our US customers. Your flexibility will be key, as you will be engaging with customers during peak times across the exhilarating sporting calendar, including evenings, some weekends, and holidays.

You will provide support through three channels: chat, email, and phone calls, ensuring our customers receive top-notch assistance tailored to their needs. Moreover, this role offers a unique opportunity to deepen your understanding of the American customer market, equipping you with valuable insights that will enhance your professional journey.

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• Strong individual and team collaboration skills.
• Exceptional verbal and written communication abilities.
• Keen listening skills.
• A passion for delivering outstanding customer service.
• Eagerness to expa​nd personal knowledge and skills.
• Meticulous attention to detail.
• Proficiency in multitasking within a fast-paced environment.
• Innovative problem-solving capabilities.
• Efficient typing, literacy, and numeracy skills.
• Maintain compliance with individual licensing requirements according to regulations.
• C1 English level.

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• Ensuring a positive experience for our customers.
• Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
• Engaging with customers through live chat, phone calls, and email, while effectively and efficiently addressing their requests and complaints in a courteous and timely manner.
• Conducting internal tasks to improve customer perception of our platform.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
• Advocating for responsible gaming.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.