Manager, Bancassurance Business Quality

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn

To drive business quality and a proactive risk culture within the Bancassurance first line by strengthening controls, monitoring key quality metrics, and enabling continuous improvement across sales processes and partner execution.

THE JOB:

• Execute business quality and first‑line risk control frameworks within assigned scope.
• Ensure monitoring of sales quality and risks through data‑driven approaches, supported by analysis and risk judgement.
• Provide accurate data, reporting and risk insights to support governance oversight and decision‑making.
• Support continuous improvement of business quality execution through issue analysis, escalation, and follow‑up.
• Execute business quality assurance reviews and risk controls in line with approved frameworks and policies.
• Build, operate, and maintain dashboards, KRIs, and monitoring tools based on defined risk logic and standards.
• Process, validate, and analyse data to identify trends.
• Monitor indicators and flag anomalies.
• Track incidents, control breaches, and audit findings within assigned scope.
• Support audits, governance reviews, and regulatory requests.
• Act as working‑level liaison with stakeholders.
• Support risk awareness training and communication to first‑line teams.
• Other ad-hoc tasks as assigned.

THE PERSON:

• BA in business, finance, risk management or related fields.
• 6-8 years’ experience in bancassurance, insurance, banking, risk or business quality roles. Understanding of bancassurance operations.
• Knowledge of risk/control frameworks.
• Practical experience in supporting audits, governance reviews, or risk assessments is an advantage.
• Strong problem-solving and analytical skills.
• Fluent English
• Advanced in Excel
• SQL proficiency & reporting skills.
• Power BI knowledge
• Strong analytical and data interpretation skills