German Speaking Player Support for Riot Games Account - Sofia, Bulgaria

German Speaking Player Support Specialist for Riot Games Account

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional talent with world-class employers across a wide range of industries. We specialize in placing multilingual professionals in high-impact roles throughout Europe, with a particular strength in the dynamic and rapidly growing Gaming & Esports sector. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, rewarding career journey — from first contact to long-term success.

Job Overview

We are thrilled to present an outstanding opportunity for a passionate and dedicated German Speaking Player Support Specialist for Riot Games Account position in Bulgaria — one of the most exciting German-speaking jobs available in the European Gaming & Esports industry today. In this role, you will serve as a frontline ambassador for one of the world's most iconic gaming brands, delivering exceptional player support to German-speaking communities and helping to ensure an unparalleled gaming experience. Based on-site in the vibrant city of Sofia, Bulgaria, this is your chance to merge your love of gaming with a rewarding, professionally structured career supported by Mercier Consultancy Group's industry-leading expertise.

Key Responsibilities

• Provide timely, accurate, and empathetic player support to German-speaking Riot Games players via chat, email, and ticketing systems, ensuring every interaction reflects the highest standards of customer care.
• Investigate and resolve in-game issues including account access problems, billing queries, technical difficulties, and gameplay-related concerns specific to Riot Games titles such as League of Legends, Valorant, and others.
• Serve as a knowledgeable resource on Riot Games' products, policies, and community guidelines, keeping up to date with game patches, updates, and esports events that may impact player enquiries.
• Escalate complex or sensitive player cases to the appropriate internal teams in a clear, structured manner, ensuring swift resolution and a positive outcome for the player.
• Actively contribute to maintaining a safe, fair, and enjoyable gaming environment by identifying and reporting patterns of abuse, fraud, or policy violations within the German-speaking player community.
• Collaborate closely with team leads and quality assurance specialists to uphold service level agreements (SLAs) and continuously improve support quality within the Gaming & Esports environment.
• Document player interactions accurately within CRM and support platforms, contributing to knowledge base articles and internal FAQs to enhance team efficiency.
• Participate in regular team briefings, product training sessions, and performance reviews to ensure alignment with Riot Games' evolving support standards and Mercier Consultancy Group's service excellence goals.

• Native or fluent German language proficiency (both spoken and written) is essential — this is a core requirement of the German Speaking Player Support Specialist for Riot Games Account position in Bulgaria.
• Valid EU passport (mandatory for employment eligibility).
• A genuine passion for gaming and familiarity with the Gaming & Esports landscape, particularly with Riot Games titles, is highly desirable and will be a significant advantage.
• Previous experience in customer support, player support, or a related client-facing role is preferred; experience within the gaming industry is a strong plus.
• Strong written and verbal communication skills with the ability to handle sensitive player interactions professionally, empathetically, and efficiently.
• Proficiency in English at a communicative level for internal collaboration, training, and operational purposes.
• Ability to work in a structured, on-site team environment in Sofia, Bulgaria, with flexibility to work rotating shifts if required by operational needs.

What We Offer

• Competitive Monthly Salary reflective of your experience and aligned with the local market for premium German-speaking jobs in Bulgaria.
• Fully Paid Training Programme tailored to Riot Games' products, tools, and player support protocols within the Gaming & Esports industry.
• Comprehensive Health Insurance coverage for peace of mind throughout your placement.
• Fully Paid Relocation Package including return flight to Sofia, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Bulgaria.
• Monthly Performance Bonus rewarding your dedication, quality scores, and contribution to team targets.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires joining through Mercier Consultancy Group — a warm welcome to your new career.
• And Much More — including career development opportunities, a supportive multicultural team environment, and the prestige of working with one of the world's leading Gaming & Esports brands.

Life in Bulgaria

Relocating to Bulgaria is an experience that consistently surprises and delights professionals from across Europe and beyond. Sofia, Bulgaria's thriving capital city, blends a rich historical heritage with a modern, cosmopolitan energy that makes it one of Eastern Europe's most compelling destinations. Bulgaria enjoys a diverse climate with warm, sun-filled summers and crisp winters — perfect for outdoor adventures in the country's stunning mountain ranges, including the famous Vitosha Nature Park situated right on Sofia's doorstep. Whether you enjoy hiking, skiing, exploring medieval monasteries, or soaking in vibrant city culture, Bulgaria offers an extraordinary quality of life at a fraction of the cost of Western European capitals.

Bulgaria's culinary scene is a hidden gem, boasting a rich tradition of hearty Balkan cuisine, excellent local wines, and a thriving international food culture that ensures you will never be short of exceptional dining options. The cost of living in Bulgaria is remarkably affordable, allowing you to enjoy a high standard of accommodation, leisure, and lifestyle on a competitive salary. With a welcoming, English-friendly expat community and excellent transport links across Europe, Bulgaria has become an increasingly popular destination for multilingual professionals seeking exciting jobs in Bulgaria within the Gaming & Esports industry. For those taking on the German Speaking Player Support Specialist for Riot Games Account position in Bulgaria, Sofia truly offers the perfect backdrop for both professional growth and personal adventure.

How to Apply

If you are a fluent German speaker with a passion for gaming and a drive to deliver outstanding player experiences, we want to hear from you. This is a rare and exciting opportunity to build a meaningful career within the Gaming & Esports industry through one of the most sought-after German-speaking jobs and jobs in Bulgaria currently on the market. Click Apply Now to submit your application and take the first step towards joining the Mercier Consultancy Group family. Our dedicated recruitment team will be in touch promptly to guide you through the next steps of your journey. We look forward to welcoming you to the team and to the incredible city of Sofia, Bulgaria.