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Kerv is seeking a Senior Business Development Representative to drive new business growth and generate qualified pipeline in the contact centre and CX practice. The role involves outbound prospecting, engaging senior stakeholders, mentoring junior team members, and partnering with Marketing & Sales. Responsibilities include lead qualification, articulating the value of Genesys Cloud and Kerv’s CX solutions, and maintaining accurate lead tracking in Dynamics 365. The ideal candidate will have 3-5 years of BDR/SDR experience, a proven track record in pipeline generation within Enterprise accounts, strong communication skills, and the ability to mentor junior staff.
About Us
Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ AI provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations.
One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud based AI solutions to help our customers deliver industry-leading customer experience.
At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them.
We help our customers leverage the power of GenesysCloud alongside our own technology, such as CXTranslate. We are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for a number of years.
About the Role
Reporting to Kerv’s Head of Marketing, we are looking for a Senior Business Development Representative, with a demonstrable understanding of driving new business growth and generating qualified pipeline.
You will play a key role in driving new business growth across the contact centre and CX practice for Kerv. You will focus on generating leads, building pipeline, engaging senior stakeholders, mentoring junior members of the team and partnering closely with Marketing & Sales to execute targeted account strategies.
You will be supported by one of the most recognised and respected brands in the Customer Experience market. Genesys has been a market leader for more than a decade, powering customer engagement for some of the world's largest organisations and continuing to lead innovation across AI, automation and customer experience transformation.
Kerv has a track record of generating high-quality demand through a mature marketing and lead generation function. The team delivers a comprehensive programme of virtual and in-person events, thought leadership, customer success stories, digital campaigns, and industry-focused content that consistently generates market interest and creates opportunities for the sales team. This role provides the platform, support, and market credibility needed to build meaningful relationships and create significant pipeline opportunities.
Your part to Play
All about You
We are looking for a BDR with the following skills and attributes:
Essential
Experience in B2B SaaS or technology sales environment (preferred Genesys / CCaaS experience)
You will live the Kerv values…
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.