Regional Collections Lead

S4 Capital is the tech-led, new-age advertising and marketing services company established in 2018 and listed on the London Stock Exchange. Operating under its single global brand, Monks, the organization was built to disrupt the traditional holding company model by integrating data, content, and digital media into one seamless workflow.

At its core, Monks is designed to help brands navigate the "always-on" digital world through a philosophy of "unitary structure"—meaning no silos, no borders, and a relentless focus on speed, quality, and value.

We are a global collection of talent—makers, thinkers, and tech-enthusiasts—working across 30+ countries. As a global company, we recognise the diversity of our workforce and the importance of promoting a culture of tolerance and acceptance. We are dedicated to establishing a positive and inclusive work environment and extends to all interactions within the company and its business activities worldwide.

The Role

We are looking for a Regional Collections Lead to work in our Finance team. Based in Kuala Lumpur, this role will be responsible for the team that executes all post-billing Order-to-Cash activities (Cash applications, Collections and Dispute Management) for entities in the region, working to standardised processes, and working in an efficient, and compliant manner while meeting local operational needs.

The Regional Collections Lead will be responsible for managing a team of Cash Apps and Collections Specialists within the Collections function, focusing on driving cash collection performance, reducing aged debt, improving working capital outcomes, and ensuring delivery of an efficient and customer-focused collections service.

Responsibilities 

• Responsible for the Collections performance of the teams in their region.
• Lead, coach, and develop a team of Collections Specialists and Team Leads.
• Drive achievement of cash collection, overdue debt, and DSO targets.
• Monitor team KPIs, productivity, performance and service levels.
• Support resolution of escalated or complex customer accounts and disputes.
• Ensure compliance with collection policies, controls, and escalation procedures.
• Partner with Controllership, Cash Applications, Cash & Banking and Billing teams to resolve payment issues.
• Review aged debt and prioritise collection activity based on risk and value.
• Provide reporting and insights on collection performance and risks.
• Identify and implement process improvement opportunities.
• Support onboarding, training, and continuous development of team members.
• Collaborate with management to provide updates on overdue accounts, cash flow risks, and collection performance.
• Communicate directly with customers to address overdue invoices, negotiate payment arrangements, and resolve disputes.
• Liaise with third-party collection agencies, if applicable, to support overdue account recovery.
• Analysing KPI trends and implementing improvement actions.
• Escalating high-risk accounts, insolvencies, or legal recovery cases appropriately.
• Supporting process improvements, automation, and system changes.

Requirements

• A Bachelor's degree in Finance, Accounting or a similar field is essential.
• Strong knowledge of ERP systems’ functionality, specifically NetSuite, is required
• Minimum 2 years’ experience working in a Team Lead role within a Collections function
• Strong ability to monitor complex data workflows and identify issues before they impact the business.
• Excellent English communication skills with previous experience working with and presenting reports to global stakeholders
• Ability to deliver accurate results under tight deadlines and manage competing priorities effectively.

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