Global Cash Operations – Branch Operations Analyst - NCT

Details of the Division and Team:

The Branch Operations Analyst is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations.  This includes the processing of time-critical, complex transactions on behalf of the Bank’s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.

The Branch Operations Analyst undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.

The Branch Operations Analyst may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.

The Branch Operations Analyst is responsible for ensuring timely, complete and accurate processing of relevant information, including performing all relevant controls within own area of responsibility. They undertake time critical, complex or regulated tasks and must ensure the timely escalation of operational, regulatory and other risks to the line manager and functional leads as appropriate.

The Branch Operations Analyst may also be responsible for building and managing relationships with the front office and other internal and external parties at an appropriate level, in particular around the more time critical, complex or regulated tasks.

This position holder reports to Head - Cash Operations.

What we will offer you: 

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Provident Fund:  the Bank will contribute 25% towards the EPF. These rates are subject to change in accordance with the amendments made to the EPF Trust duly approved by the statutory authority.
• Employees Trust Fund: the Bank will contribute 3% of the basic salary towards the Employees Trust Fund (E.T.F.).  This rate is subject to change in accordance with the statutory limits as declared by the Government of Sri Lanka.
• Gratuity : You will be entitled to Gratuity, on resignation/separation/retirement from Bank (after completion of 5 years continued service).
• Medical Insurance: All employees and dependents (spouse and children) are covered under a Medical Insurance Policy.
• Group Term Life Insurance:　All employees are covered under a Life Assurance Policy.
• Group Personal Accident Insurance: All employees are covered under a Personal Accident Insurance Policy.

Your key responsibilities:

Audit Controls

• Supporting the management of the department in a controlled environment.
• Review of work procedures, controls and departmental guidelines received and updating of the departmental key operating procedures on a regular basis.
• Addressing issues regarding GCO escalated by staff and/or relevant business lines.

Staff Management / Development

• Developing, coordinating, and participating in training programs that focuses on job function.
• Coordinating staff availability and leave arrangements.
• Providing training, assistance, and guidance to staff especially external staff on STARC guidelines.

Support functions

• Vendors - Liaising with vendors on Cash Management related issues including conducting yearly reviews.
• Central Bank – on an adhoc basis based on necessity
• Clearing House – on an adhoc basis based on necessity

Others

• Any responsibilities or tasks that may be assigned (Regional / Local)
• Automation initiatives , Process improvements - as mandated by Branch and Region
• Cost reduction initiatives driven locally/ regionally.
• Reducing manual activity in line with regional goals.

Authority

• As per approved Limits of Authority.

Internal / External Relationship

Internal

• Global Transaction Banking, Global Markets, Finance, Trade and Securities Services, Domestic Custody Services, Human Resources, CRES

External

• External Third parties
• Central Bank of Sri Lanka , Vendors, Industry Forums

Your skills and experience:

Technical Skills

• Good research and analytical skills.
• Knowledge of relevant guidelines, products, and policies of the Bank.
• Effective communication skills (written/oral).
• Leadership and interpersonal skills.
• Computer literate. End user skills relevant for job function.

Behavioral Skills

• Continually stays informed and strengthens existing knowledge.
• Strong personality.
• Consistently shares value added information internally and across the region.
• Strong work ethic, integrity and trust.
• Commitment to transformation, flexible and reacts to change positively.
• Client focused.
• Develops staff and promotes teamwork and provides leadership
• Ability to function both independently and as a member of a team.

How we’ll support you: 

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here  to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.