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Google is seeking a Product Support Consultant for its gTech Ads team, specializing in Measurement. This role involves providing high-quality customer experience, troubleshooting complex technical issues, and offering consultative support for Google's Ad and Publisher products. The ideal candidate will possess deep product knowledge, strong analytical skills, and the ability to collaborate with cross-functional teams to improve product offerings and enhance client experience. This position is for individuals who can manage customer relationships, provide end-to-end solutions, and contribute to the success of advertisers and sales teams.
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
gTech Ads Google Customer Solutions (GCS) Customer Experience (CX) organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Solutions Consultant in the GCS CX team, you will have deep product knowledge, provide high quality customer experience and own end-to-end customer solutioning. You will focus on managing troubleshooting tasks, use your analytical and problem-solving skills to proactively detect and provide resolution to issues.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.