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Tetra Pak is seeking an Associate System Issue Analyst in Pune, India, to analyze quality data, focusing on issues, claims, and performance metrics to drive business decisions and corrective actions. The role involves understanding and communicating problems with various stakeholders to ensure swift issue resolution. Responsibilities include managing customer claims, facilitating information flow on technical issues, ensuring data quality, assessing technical data for trends, and identifying process improvements. The ideal candidate will have a Bachelor's degree in IT, Computer Science, Engineering, or a related field, with at least 3 years of experience in customer claim management, strong analytical and problem-solving skills, and advanced Excel proficiency.
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
Analyse quality data with focus on issues, claims and other performance data to drive business decision on corrective actions to be prioritised and preventive actions. Drive problem understanding and communication with Clusters and central functions to secure fast issue resolution.
• Capture, drive and decide on compensation to customer claims in compliance with Claim Policy (low to medium complexity)
• Facilitate information to stakeholders on Technical Issues and claims. Ensure correct internal cost allocation.
• Secure data quality in Technical Issues, Consolidation, Claims and Market owned documents. Ensure correct Consolidation of Technical Issues
• Assess technical data and highlight trends and/or outliers to propose actions
• Analyze and identify process gaps to propose improvement actions
• Identify and take action to meet KPI targets
• Deliver basic claim training to organisation
• PSM Proficient knowledge, good understanding of company processes (such as Installation to Performance, technical issue management, and Accident & Incident) and works efficiently with company tools
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 3+ years of experience in customer claim management.
• Strong analytical skills and a well-organized approach to problem solving.
• Ability to analyze recurring issues and identify root causes.
• Advanced Excel skills.
• Effective communication and collaboration skills across functions, with the ability to work independently.
We Offer You
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
If you have any questions about your application, please contact Ephraim Kwa.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.