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Cruise Whitsundays is seeking a Cruise Director to lead their marine team in Airlie Beach, Australia. This role focuses on delivering exceptional guest experiences by managing Cruise Attendants, resolving guest complaints, and handling daily operational tasks including ticketing, manifests, sales, and onboard reconciliations. The ideal candidate will have strong leadership, excellent customer service skills, and experience in the marine and tourism industry. Mandatory requirements include specific certifications in First Aid, CPR, Responsible Service of Alcohol, a Working with Children's Check, and Food Handling Supervisor qualifications.
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About The Role
The Cruise Director will focus on delivering exceptional guest experiences while ensuring high standards of service and professionalism. The Cruise Director will manage the Cruise Attendants to ensure they maintain a clean, tidy, and welcoming environment for our guests. With strong leadership skills and a commitment to excellent customer service this role will contribute to our ongoing success in providing unforgettable experiences.
Key responsibilities include but not limited:
About You
We are seeking a reliable and self-motivated individual to join our Marine team full-time as a Cruise Director. The ideal candidate will have a strong background in the marine and tourism environment. As Cruise Director you will possess exceptional interpersonal and communication skills, allowing you to interact effectively with both guests and team members. Your proactive approach and adaptability will make you a perfect fit for our dynamic work environment.
To be successful in this role you will have:
Applications will be reviewed and progressed as they are received, so don't wait, apply now!
