Cross-Studio, Studio Assistant

Role Overview

The Cross-Studio, Studio Assistant is a key role in ensuring the smooth day-to-day running of our studios while creating a welcoming environment for employees and visitors. This role is ideal for someone who enjoys variety, thrives in a creative workplace, and takes pride in delivering exceptional support and thoughtful details that enhance the workplace experience. This is an in-person role. You will be primarily based in our Studio on Vyner Street in East London for 3 days a week with the remaining 2 days a week floating between the other London-based studios in North and Central London. 

While this role would suit someone early in their career we are also open to candidates later in their careers looking to join a creative environment and/or a new challenge. 

Key Responsibilities 

The essential functions include, but are not limited to the following: 

Studio: 

• Greet visitors at reception and offer refreshments (tea/coffee/cold drinks).
• Field incoming calls and take messages.
• Handle incoming post and deliveries for the buildings and arrange outgoing post for the company.
• Keep the studio/s tidy and organised.
• Oversee meeting rooms: check and tidy spaces, and adjust bookings as needed.
• Order refreshments and catering for client and internal meetings and workshops.
• Manage weekly and ad hoc grocery orders, restocking general studio supplies (e.g. kitchen, stationery and cleaning supplies).
• Maintain the coffee machine, and ensure fresh fruit is available daily in all sites.
• Perform weekly walk rounds of studios and report/action any outstanding problems
• Assist with additional tasks delegated by the Studio and Management team.
• Assist with studios opening & closure procedures  day.

Studio Admin: 

• Manage taxis and courier bookings (incoming and outgoing).
• Keep shared documents up to date and fit for purpose, such as studio guides & checklists.
• Report maintenance issues to the Studio Team and assist with coordinating tradespeople.
• Assist in maintaining studio budget trackers.

Personnel: 

• Assist the Studio team with studio - wide events, such as Lunches, Masterclasses, Project Shares, and initiatives that foster a positive workplace atmosphere.
• Create a welcoming and engaging experience for employees and visitors alike
• Assists in onboarding new employees which includes setting up studio access, giving studio tours to  get acquainted with the studio amenities.

Candidate Qualifications & Skills 

Required: 

• Experience in a full or part time customer service or public facing role.
• Clear enthusiasm for working within a design company and with creative practitioners.
• Experience adapting to changing plans and environments.
• Ability to thrives in a dynamic, people-facing role.
• A skilled planner and organiser with excellent time management skills.
• Friendly, polite, and professional in all interactions.
• An interest working in a varied and changing environment.
• Ability to bring a proactive approach to problem-solving and improving daily studio operations.

Desirable: 

• Experience problem solving autonomously.
• Experience building relationships in an organisation with 150+ employees.
• Experience planning high quality social events.
• Pre-existing first aid and/or fire warden trained.
• Experience greeting and hosting VIPs.

Salary: this is a London Living Wage role offered at £30,784, with the potential to rise to £40,320 across your time in the role

Contract: Full time, permanent contract

Location: In studio presence across our London sites five days per week - hybrid working is not available for this role

Application: Please submit a CV demonstrating your experience along with a cover letter explaining your motivations for joining Journey and how your experience meets the required and desirable criteria of this role. We will be unable to consider applications without a bespoke cover letter on this occasion.

Deadline: Monday 27th July 2026, 9am

Interviews: Weeks commencing 27th July and 3rd August