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Orion Innovation is hiring a Technical Support Coordinator in Mexico City. This role involves leading a technical support team, managing incidents, and administering ticketing tools for high-impact operations. The ideal candidate will have experience coordinating support teams, knowledge of hardware and software support, and experience with SLAs. Responsibilities include coordinating team activities, tracking incidents, identifying improvements, and ensuring service level agreements are met.
Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
¿Te apasiona liderar equipos de soporte y asegurar la continuidad de los servicios de TI? ¡Esta oportunidad es para ti!
Estamos en búsqueda de un Coordinador de Soporte TI con experiencia en la gestión de equipos de soporte técnico, atención de incidentes y administración de herramientas de ticketing, para integrarse a un equipo con operaciones de alto impacto.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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