Job Description Summary

Under general supervision, the Loan Servicer performs a variety of operational loan servicing activities supporting the Private Client Banking loan portfolio, including Residential Mortgages, Home Equity Lines of Credit (HELOCs), and other retail lending products. Responsible for accurately processing loan servicing transactions throughout the loan lifecycle while ensuring compliance with regulatory requirements, bank policies, and established service level standards.
Partners with Private Bankers, Financial Advisors, Relationship Managers, and internal business partners to deliver a seamless client experience. Develops working knowledge of loan servicing processes while exercising sound judgment to resolve routine servicing requests and escalate complex issues as appropriate.

Essential Duties and Responsibilities

• Process routine and moderately complex loan servicing transactions accurately and within established service level expectations.
• Establish new loans within the servicing system following documented procedures and quality standards.
• Process loan payments, principal reductions, advances, payoffs, and loan maintenance requests.
• Set up and maintain automatic payment instructions based on client authorization.
• Review and process client collateral release requests and routine servicing documentation.
• Monitor insurance coverage, collateral documentation, escrow requirements, and other tracked servicing exceptions.
• Research and resolve routine servicing discrepancies while escalating complex issues to senior associates or management.
• Respond to inquiries from Financial Advisors, Private Bankers, Relationship Managers, and clients via phone, email, and written correspondence.
• Maintain complete and accurate loan records while ensuring data integrity within servicing systems.
• Identify potential operational or compliance risks and follow established escalation procedures.
• Support internal audits, quality reviews, regulatory examinations, and compliance initiatives.
• Participate in cross-training, process improvement initiatives, and special projects.
• Maintain confidentiality of client information and adhere to Raymond James policies and information security standards.
• Perform other duties and responsibilities as assigned.

Knowledge of

•      Retail loan servicing practices and procedures.
•      Consumer lending products including Residential Mortgages, HELOCs, and Securities-Based Lines of Credit.
•      Basic accounting and loan payment processing concepts.
•      Banking regulations and operational controls related to loan servicing

Skill in

•      Processing high-volume transactions with a high degree of accuracy.
•      Researching and resolving servicing discrepancies.
•      Managing competing priorities in a deadline-driven environment.
•      Providing exceptional customer service.
•      Written and verbal communication.
•      Building collaborative working relationships across business units.

Ability to    

•      Analyze routine servicing issues and recommend appropriate solutions.
•      Exercise sound judgment while following established procedures.
•      Learn new systems and servicing processes quickly.
•      Adapt to changing priorities and business needs.
•      Deliver a high-quality client experience.
•      Work independently while contributing to a collaborative

General Experience - 4 to 6 months

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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