Senior Account Manager, Factor Healthcare Partners

Senior Account Manager, Factor Healthcare Partners

This is a hybrid role to the HelloFresh Headquarters in NYC

Factor, a brand of HelloFresh, is looking for a Senior Account Manager to join our New Channels Team. As a leader in the health-focused, fully prepared meal space, F_ is at the forefront of the “Food as Medicine Space” movement. In this role, you will be the point person for F_healthcare customers which range from health plans, hospital systems, community-based organizations and clinical researchers. For these customers and their patients, we do more than deliver meals; we deliver better health outcomes. 

You will….

• Drive Portfolio Growth & Expansion: Act as the primary account manager for a portfolio of healthcare partners, identifying opportunities to scale current programs, and expand Factor’s footprint within their broader clinical ecosystems.
• Execute High-Impact Launches: Lead the implementation of new partner programs or expanded service lines, coordinating every detail from user account setup to workflow mapping.
• Coordinate Cross-Functional Integration: Work closely with Product, Supply Chain, and Nutrition teams to translate the evolving needs of healthcare partners into seamless internal workflows.
• Lead Strategic Partner Success: Resolve complex questions with high-touch, solution-oriented responses that build the long-term trust necessary for partnership expansion.
• Provide Ongoing Account Management & Support: Serve as the dedicated point of contact for accounts, delivering consistent support, troubleshooting issues, and conducting regular check-ins to ensure program performance and partner satisfaction.

You are….

• A Growth-Minded Relationship Builder: You are comfortable navigating the specific needs of health plans and providers, effectively turning clinical requirements into operational realities that allow partnerships to flourish and grow.
• A Reliable Account Management Partner: You take ownership of your accounts with a service-first mindset, ensuring partners feel consistently supported. You are organized, responsive, and skilled at managing competing priorities to keep programs running smoothly and relationships strong.
• An Excellent Communicator: You are a versatile communicator who can distill complex data into persuasive insights that drive alignment and measurable results across cross-functional teams.
• A Proactive Strategy Leader: You identify potential bottlenecks before they impact the partner experience and proactively propose solutions that protect and grow the partnership.
• An Analytical Storyteller: You have a "trust but verify" mindset regarding data. You enjoy digging into numbers to ensure data integrity and can transform metrics into a compelling narrative that stakeholders—and partners—believe in.

At a minimum, you have:

• 6+  years of experience in account management
• Ideal experiences:  management consulting, high growth environments such as healthcare start-ups (Series B+), and/or direct experience working for/with health plans or clinical research organizations
• Strong understanding of the healthcare industry, including HIPAA
• Advanced proficiency in Excel and Google
• Exceptional written and verbal communication skills
• BA/BS degree

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.