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Iterable is seeking a Solutions Consultant & Architect for the ANZ region to manage the full customer lifecycle. This role involves pre-sales activities like discovery and demonstrations, and post-sales technical advisory, onboarding, and support. The ideal candidate will have 4+ years of technical pre-sales/post-sales experience in SaaS/MarTech, deep knowledge of APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, and SQL, and experience with LLM platforms. Based in Sydney, this position offers a hybrid work model and involves travel within APAC.
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
SENIOR SOLUTIONS ARCHITECT - APAC
Full-Cycle | Pre-Sales & Post-Sales | Sydney Based | In-Office 2-3 Days a Week
Iterable is the most powerful customer communication platform that enables brands like Glassdoor, Calm, Fender, and Redfin to deliver joyful experiences with harmonized, individualized and dynamic communications at scale. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Priceline, Dotdash Meredith, and Care.com rely on us to captivate their many millions of users. Over 1,200 brands and businesses around the world leverage Iterable to activate their customers with joy.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s CareLaunching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, London, Port and Sydney. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make an impact:
The Value Engineering team is made up of motivated, tech-savvy communicators – team players across Solutions Consulting, Solutions Architecture, Value Consulting, and Demo Engineering who make an impact across the whole organization.
This is a full-cycle solutions role uniquely designed for the APAC market. Unlike our specialist pre-sales or post-sales positions in larger regions, this role spans the entire customer journey, working with prospects to win new business alongside our Account Executives and supporting existing customers as a trusted technical advisor through onboarding, adoption, and growth.
Roughly half your time will be spent pre-sales: running discovery, building and delivering tailored platform demonstrations, and partnering with AEs to close enterprise deals. The other half will be spent in post-sales: providing technical guidance and strategic support to a named book of customers as well as on a project basis across the broader APAC base.
APAC has delivered the highest growth and is our top performing region for the last 2 years. You'll join an existing APAC solutions team and work alongside a Principal Solutions Consultant already embedded in the market, with strong support from global Sales, CS, and Product functions. You'll carry real ownership of your deals and customer relationships – this isn't a supporting role – but you won't be going it alone.
How you will make a difference:
Pre-Sales: New Business
Post-Sales: Customer Expansions & Implementation of New Business
Across Both Motions
We are looking for people who:
Perks & Benefits:
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Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
