Understand each guest’s needs and preferences to provide personalized service.
Coordinate reservation requests with the team.
Contribute to the smooth and efficient running of the guest experience journey.
Establishes and maintains positive customer contact at the restaurant/club.
Recognizing VIP and regular guests.
Communicates guest’s comments to the Guest Relations Managers.
Actively seek feedback from guests to identify areas of improvement.
Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
Performs all other ad hoc duties as and when required.

Must be fluent and literate for communication with stakeholders.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
Customer focused and intuitive to customer’s needs.
Ability to maintain a calm composure with difficult customer interactions and customer disputes.
Ability to work well with others and independently.
Must be self-motivated, adaptive, open-minded and willingness to be flexible.
Empathetic and professional.
Ability to perform all functions within the restaurant and club, when required.
Able to work on rotating shifts, public holidays, and weekends.

Guest Relations Officer (Part-timer) (HighHouse/NOVA)

Summary