FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
The Associate Director, Underwriting Technical Excellence & Innovation will serve as a subject matter expert (SME) in underwriting and new business, providing governance and driving innovation across allocated AIA markets.
This role combines technical excellence, governance and strategic enablement to deliver measurable improvements in customer experience, operational efficiency and risk management.
In addition, the role will champion innovative solutions and embed cutting-edge technologies such as Generative AI and Agentic AI to enable scalable, future-ready underwriting practices.
Roles and Responsibilities:
- Define and maintain Group-level governance frameworks for underwriting and new business, including data standards, process guidelines, and technology principles, ensuring compliance and alignment with strategic objectives across markets; monitor adherence and provide remediation plans where gaps exist.
- Drive automation, predictive underwriting, and instant digital issuance leveraging AI, Gen AI, and data analytics; identify and evaluate emerging technologies and Insurtech solutions for underwriting transformation and Buy integration.
- Champion Agentic AI adoption in underwriting processes, addressing governance, ethical, transparency, and risk mitigation concerns to ensure safe and effective implementation.
- Partner with Group and local teams to embed Buy-related operational priorities into underwriting and new business processes; provide expert input on product design, risk management, and operational transformation strategies aligned with Buy objectives.
- Provide project management leadership for underwriting transformation and Buy-related initiatives, ensuring timely delivery, stakeholder alignment, and adherence to Group standards.
- Offer deep technical underwriting expertise for complex cases and risk assessments when required; build strong partnerships with reinsurers and strategic partners to accelerate innovation while maintaining internal capability development.
- Lead knowledge-sharing initiatives to build capability across markets and deliver measurable improvements in productivity, customer satisfaction, and Buy-related growth metrics.
- Influence senior stakeholders at Group and local levels to secure alignment and support for governance, innovation, and Buy execution.
Minimum Job Requirements:
- Bachelor’s degree in a related discipline
- 15+ years demonstrated experience in underwriting.
- Experience in integration of acquisition/Buy strategies into operational models highly regarded
- Experience in new business & underwriting transformation with AI, Gen AI and Agentic AI.
- Experience in data-driven approaches, predictive underwriting and behavioural science would be highly regarded.
- Strong knowledge in all aspects of project management delivery / office disciplines
- Proven relationship-building and influencing skills across senior stakeholders
- Excellent verbal and written communication skills; strong interpersonal and influencing skills
- Highly proficient in MS Office (Excel, PowerPoint). Fluency in English and Mandarin is preferred
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
