At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.
We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.
If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. We invite you to be part of our story.
To drive MICE segment revenue and market share by identifying, securing, and nurturing high-value corporate meetings, incentive groups, conferences, and large-scale events. The Sales Manager (MICE) acts as a brand ambassador, translating luxury capabilities into bespoke experiences for planners, production agencies, and corporate clients.
Key Responsibilities
1. Revenue Generation & Business Development
- Pipeline Management: Proactively source, solicit, and secure group and event business from corporate clients, third-party planners, and destination management companies (DMCs).
- Strategic Conversion: Lead the bidding process, prepare highly detailed, premium Requests for Proposals (RFPs), and present tailored pitches to close high-value accounts.
- Target Accountability: Meet and exceed assigned individual and team quarterly room-night and banquet food & beverage (F&B) revenue targets.
- Contract Negotiation: Formulate contracts, negotiate rates, and manage concessions in strict alignment with hotel yielding strategy and revenue management guidelines.
2. Market Intelligence & Relationship Management
- Key Account Cultivation: Build and maintain long-term relationships with multi-national corporations, event agencies, and industry decision-makers.
- Market Mapping: Constantly track competitor strategies, market trends, and upcoming city-wide conventions to identify shifting demand and capture new accounts.
- Industry Representation: Represent the hotel at major MICE trade shows (e.g., IMEX, IBTM), roadshows, and local networking events.
3. Cross-Departmental Alignment & Execution
- Precision Handover: Ensure seamless transition of converted business to the Event Services / Banquet Operations team via thorough, error-free resumes and contracts.
- Yield Collaboration: Work closely with the Revenue Management team to optimize space utilization and ensure appropriate minimum spend targets are met for peak periods.
- CRM Discipline: Maintain immaculate data hygiene within the property management and CRM software (e.g., Opera Cloud, Delphi, Salesforce), tracking all client communications, pipelines, and historic spends.
Education: Bachelor’s degree in Hospitality Management, Marketing, Business Administration, or a related field.
Experience: Minimum of 3–4 years of active B2B sales experience in hospitality, with at least 2 years explicitly dedicated to the luxury MICE or Group segment.
Skills & Competencies
- Commercial Drive: Strong hunter mindset with proven negotiation skills and a track record of hitting complex financial targets.
- Network Integration: Possess an existing portfolio of active MICE buyers, corporate event planners, and local/international destination agencies.
- Agility: Capability to thrive in high-pressure environments, manage quick turnarounds on proposals, and adjust pricing strategies dynamically.
