Project Engineer & Customer Experience Liaison - Field Service Migration

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1,600 employees across 14 offices, there is a breadth and variety of work to keep you engaged and inspired.  

  We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:  

•  New construction – Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices

• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response
• Building performance – Control systems, fault detection, energy services and remote monitoring

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:  

 Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. 

• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! – Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Project Engineer & Customer Experience Liaison – Field Service Migration

This is where you come in:

We're looking for a Project Engineer & Customer Experience Liaison – Field Service Migration to serve as both the operational backbone of our Field Service Migration and the voice of the customer throughout the journey. In this highly visible role, you'll keep projects organized, coordinate cross-functional teams, remove obstacles, and ensure every decision supports an exceptional customer experience.

As we transition from Key2Act's Wennsoft Service module on our legacy Great Plains ERP to BuildOps, you'll help drive a successful implementation that improves the daily experience of approximately 350 service employees - while ensuring customers experience a seamless transition.

Top 5 Things to Deliver in Your First Year to Be a Hero

• Keep the Field Service Migration on track by coordinating schedules, meetings, action items, and project milestones.
• Support cross-functional teams by identifying risks, resolving blockers, and ensuring accountability across workstreams.
• Champion the customer experience by validating that new processes improve—not disrupt—the customer journey.
• Partner with business, operations, and IT teams to support testing, training, readiness activities, and a successful BuildOps go-live.
• Help establish sustainable documentation, processes, and best practices that support long-term operational excellence.

The Role

The Project Engineer & Customer Experience Liaison reports to Reed Powell, Director of Service Operations, and works closely with Service Operations, Dispatch, Field Leadership, IT, Project Teams, and other business stakeholders to ensure the successful delivery of one of the company's most strategic initiatives.

This role combines project coordination, process improvement, customer advocacy, and operational support, making it an excellent opportunity for someone who enjoys solving problems, driving execution, and working across multiple teams.

Your Background: What Kind of Person Will Thrive in This Role?

You should have:

1. Exceptional organizational skills with the ability to manage multiple priorities and keep complex projects moving forward.
2. Strong analytical and critical thinking skills with a proactive approach to solving problems.
3. Experience coordinating projects, tracking deliverables, facilitating meetings, and following through on action items.
4. A customer-first mindset and the confidence to advocate for customer outcomes during process and system design discussions.
5. Strong written and verbal communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.
6. Comfort working with spreadsheets, project tracking tools, and structured testing activities such as User Acceptance Testing (UAT).
7. A background in project management, construction, operations, business systems, or IT is preferred.
8. Experience supporting ERP, field service, or business system implementations is a plus.

Key Responsibilities

• Coordinate project meetings, maintain schedules, and track milestones, risks, decisions, and action items.
• Monitor project progress and proactively identify issues that could impact timelines or customer experience.
• Research implementation challenges and partner with stakeholders to develop practical solutions.
• Review workflows from the customer's perspective and recommend improvements that enhance the overall experience.
• Support User Acceptance Testing (UAT), training preparation, go-live readiness, and post-launch stabilization activities.
• Maintain project documentation, decision logs, and readiness checklists throughout the implementation.
• Facilitate communication between operations, field teams, IT, and project stakeholders to ensure alignment across the organization.
• Support continuous improvement efforts by documenting lessons learned and recommending process enhancements.

And everyone you work with should describe you as:

• Organized and dependable.
• Detail-oriented and accountable.
• Collaborative and approachable.
• Curious, adaptable, and eager to learn.
• Proactive, resourceful, and solutions-oriented.

And you should be motivated by:

• Leading meaningful business transformation.
• Creating better experiences for customers and employees.
• Solving complex operational challenges.
• Improving processes through technology and collaboration.
• Building scalable solutions that deliver lasting organizational value.

Compensation: $95,000–$115,000 annually. This is a full-time position supporting a strategic initiative with an anticipated project duration of approximately 24 months. Following the BuildOps go-live, we'll evaluate the ongoing needs of the project team and determine how it evolves to support future operational improvements and technology initiatives.

This is a highly visible role that offers significant exposure to senior leadership and cross-functional teams. Success in this position will create opportunities for continued career growth across Service Operations, IT, and other high-impact strategic initiatives within the company.

Benefits:
MacDonald-Miller Facility Solutions proudly provides comprehensive employee coverage, including:

• Medical, dental, and vision insurance (coverage available for dependents with shared premium).
• 401(k) retirement plan with company matching.
• Paid time off (vacation, sick time, and holidays).
• Disability income protection, including short-term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program (EAP).

Where You’ll Work

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access. 

Interested to Learn More?

If you’re ready to build your own portfolio and be part of a company that’s redefining mechanical contracting in the Pacific Northwest, click Apply to start the conversation!

Or, if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team.

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.