Customer Relationship MAnagement- Service Matter Expert

We invite you to apply for this exciting growth opportunity.

We are seeking a Customer Relationship Management – Service Matter Expert (CRM-SME).

Main Responsibilities

• Administer and support daily activities related to the continuous use of the Oracle Service Cloud console.
• Contribute to the proactive optimization of the application, including system health monitoring and improvements.
• Maintain ePay’s knowledge base (create, update, audit, and clean as needed).
• Improve customer service procedures, policies, and organizational standards.
• Manage Oracle Service Cloud site configurations.
• Analyze statistics and other data to assess service performance levels.
• Participate in product update meetings and weekly operational meetings as needed.
• Conduct training for new and existing employees on Oracle Service Cloud.

• Proficiency in Microsoft Word, Excel, and Outlook (SQL, HTML, CSS, and PHP knowledge is a strong plus).
• Strong organizational and management skills.
• Excellent problem-solving and decision-making abilities.
• Strong action planning skills.
• High level of motivation and perseverance.
• Demonstrates flexibility and comfort working in technical environments.
• Effective verbal and written communication skills, with strong listening abilities.
• Studies with web design/engineering or cloud-based technologies are a plus.
• Preferred studies include experience or ongoing studies in Customer Relationship Management (CRM) and AI technologies.

40 hours per week

Life insurance 100% covered

50/50 Health insurance (optional)

50/50 Half scholarships (optional)

Annual salary appraisal

Internal savings and credits association

Christmas bonus above the law

Other benefits

If you are ready for this amazing opportunity, apply with us!