Description
Amazon Web Services is looking for an experienced and detail-oriented Chief Engineer to join our Data Center Engineering Operations (DCEO) team. This group is committed to maintaining the critical physical infrastructure that supports Amazon Web Services, ensuring 100% uptime of MEP (Mechanical, Electrical, Plumbing/Fire Protection) systems, while delivering world-class customer service to the teams operating within the data centers.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we are the people who keep the cloud running. We support all AWS data centers as well as all the servers, storage equipment, networks, power systems, and cooling systems that ensure our customers have continuous access to the innovations they rely on. We work on the most complex problems, with thousands of variables impacting our operations, and we are looking for talent who want to help us tackle these challenges.
You will join a diverse team of software, hardware, and network engineers, critical systems specialists, security experts, operations managers, and other essential roles. You will collaborate with colleagues across AWS to maintain the highest safety standards while delivering seemingly infinite capacity at the lowest possible cost for our customers. You will thrive in an inclusive culture that welcomes bold ideas and empowers you to see them through.
As a DCEO Chief Engineer, you will be responsible for ensuring the proper operation of all electrical, mechanical, and fire protection/life safety equipment within the data center at optimal efficiency. This encompasses planned preventive maintenance, daily corrective interventions, and response to urgent incidents. You will serve as the single technical point of reference for all facility operations, reporting to the site Facility Manager and interacting with Engineering Operations Technicians (EOT) as well as third-party contractors. Data center equipment supporting critical servers must maintain an uptime rate greater than 99.999%.
As a DCEO Chief Engineer, you will lead low-to-medium impact projects from design through delivery. These projects involve a significant amount of independent work as well as close collaboration with cross-functional teams including engineering, automation, operations, and finance, in both local and international environments. You will create and track key milestones, obtain and monitor quotes for all necessary costs, and document project outcomes for future implementation at other facilities. The goal is to drive innovation and resilience while reducing operational costs.
One of the most rewarding aspects of this role is leading, training, and mentoring Engineering Operations Technicians in their mission of troubleshooting and operating electrical and mechanical equipment. Designing and executing site-specific and equipment-specific training exercises is also part of the expected responsibilities. This equipment includes diesel backup generators, switchboards, uninterruptible power supplies (UPS), PDUs, air handling units (AHUs), centrifugal chillers, cooling towers, chemical treatment systems, pumps, motors, variable frequency drives (VFDs), and building management systems (BMS).
Key job responsibilities
- Oversee daily operations and maintenance of the data center's mechanical and electrical equipment.
- Work independently with a limited level of direct supervision.
- Act as the escalation point for all data center facility-related issues, escalating to the Facility Manager as needed.
- Perform Root Cause Analysis (RCA) of equipment failures.
- Troubleshoot and report facility-level and server-level events within internal SLA timelines.
- Create and deploy new standard practices for EOT Technicians, Chief Engineers, and contractor teams.
- Provide training and mentoring to Engineering Operations Technicians.
- Ensure strict compliance with all safety procedures by contractors and Amazon personnel.
- Use the internal CMMS to manage and track facility workflows.
- Communicate complex technical information to a non-technical audience.
- Lead infrastructure improvement projects from design to delivery, tracking milestones, costs, and deliverables.
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and have never stopped innovating — which is why customers, from the most successful startups to Global 500 enterprises, trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage you to apply. If your career is just beginning, has not followed a traditional path, or includes alternative experiences, do not let that stop you from applying.
Inclusive Team Culture
At AWS, curiosity and human connection are at the heart of who we are. Our employee-led and company-supported affinity groups foster inclusion and allow everyone to take pride in what makes them unique. Our inclusion events build stronger, more collaborative teams. Our continuous innovation is fueled by the bold ideas, fresh perspectives, and passionate voices that our teams bring to everything we do.
Mentorship and Career Growth
We continuously raise our performance bar in our quest to become Earth's Best Employer. That is why you will find endless knowledge sharing, mentorship, and other professional development resources here to help you become a more well-rounded professional.
Work-Life Balance
We value work-life harmony. Succeeding at work should never come at the expense of sacrifices at home, which is why we strive to offer flexibility in our work culture. When we feel supported in the workplace and at home, there is nothing we cannot achieve in the cloud.
