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Skimmer is a fast-growing SaaS company modernizing the pool and spa service industry. We are seeking a Customer Support Representative to join our team. In this role, you will provide phone, email, and chat support to customers, guide them through product features, troubleshoot issues, and collaborate with other departments. You should have strong communication and tech-savviness skills, with experience in customer support being a plus. This is a remote-friendly position with specific US state restrictions.
At Skimmer, we’re on a mission to modernize the pool and spa service industry. More than 6,000 pool pros rely on our platform to manage and grow their businesses — and we’re just getting started.
We’re a private equity–backed, fast-growing SaaS company made up of big thinkers with small egos. Our software powers a surprisingly large niche of 70,000+ pool companies, and our customers love us almost as much as we love them (our reviews say it all).
If you’re passionate about helping people, thrive in a fast-paced environment, and want to join a team that genuinely cares about what they do — come make a splash with us.
As a Customer Support Representative, you’ll be on the front lines helping pool pros succeed with Skimmer. Every day, you’ll:
Your work won’t just solve problems — it’ll help shape how thousands of businesses operate more efficiently every day.
Experience with these is a plus (but not required — we’ll train you up!):
Our support team utilizes a range of tools to ensure efficient operations and seamless customer interactions:
At Skimmer, we:
These aren’t just words — they guide how we show up every day for our customers and each other.
At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.
Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.