Position Summary
The Front End Lead oversees the store's front-of-house operations, including cashiering, customer service, checkout efficiency, cash handling, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, optimizing staffing and scheduling, ensuring that common areas are clean and sanitary, and overseeing accurate cash handling processes. As a Manager on Duty (MOD), this position plays a uniquely important role in the overall success of the store.
Key Responsibilities
- Supervise and support front end team members, including scheduling, training, coaching, and performance management.
- Monitor - and address - team productivity to streamline the customer experience through fast, friendly, and accurate checkouts.
- Train, coach, and evaluate staff to maintain high performance and customer service standards.
- Handle customer concerns, complaints, and service recovery professionally and efficiently.
- Manage the cash handling operations of the store, including making bank deposits and setting up tills.
- Maintain cleanliness, organization, and merchandising standards in checkout and entrance areas.
- Resolve operational issues quickly to maintain service levels.
- Analyze daily and weekly reports to identify opportunities and implement corrective actions.
- Coordinate with store leadership to support overall store operations and customer satisfaction goals.
- Serve as Manager‑on‑Duty (MOD) as needed.
Qualifications
- 5+ years of relevant industry experience, including cash handling/management.
- Basic computer, POS, and cash management knowledge
- Strong understanding of store operations, merchandising, inventory management, and labor planning
- Proven ability to lead teams, coach performance, and build a positive culture
- Strong problem‑solving skills with the ability to make quick, effective decisions
- Excellent communication and organizational skills
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
- Knowledge of food safety regulations preferred
- High school diploma or equivalent required
Physical Requirements
- Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs.
- Comfortable working in varying temperature environments (coolers, freezers, kitchens)
- Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions
- 401(k) and Roth 401(k) retirement plans with company participation (if applicable)
- Additional voluntary benefits available
Compensation
- Hourly Rate: $55,000 - $60,000
