Position Summary
Our Customer Service Clerk assists the Front End Manager and Customer Service Lead in executing the store's front-of-house operations, including cashiering, customer service, checkout efficiency, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, ensuring that common areas are clean and sanitary, and accurately executing cash handling processes. As a main point of customer contact, this position plays a uniquely important role in the overall success of the store.
Key Responsibilities
- Streamline the customer experience through fast, friendly, and accurate checkouts.
- Delight customers by exceeding their expectations with best-in-class service.
- Carefully bag each customer’s order and offer assistance in loading their cars.
- Perform daily cleaning duties, including sweeping the floors, operating the floor machine, cleaning restrooms, and other duties as assigned by the Front End Manager.
- Handle customer concerns, complaints, and service recovery professionally and efficiently.
- When cashiering, follow all cash handling procedures, including counting down and reconciling tills.
- Maintain cleanliness, organization, and merchandising standards in checkout and entrance areas.
- Resolve operational issues quickly to maintain service levels.
- Coordinate with store leadership to support overall store operations and customer satisfaction goals..
Qualifications
- Relevant industry experience preferred but not required
- Basic computer, POS, and cash management knowledge
- Strong problem‑solving skills with the ability to make quick, effective decisions
- Excellent communication and organizational skills
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
- Knowledge of food safety regulations preferred, but not required
- High school diploma or equivalent required
Physical Requirements
- Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs.
- Comfortable working in varying temperature environments (coolers, freezers, kitchens)
- Full-time: Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions
- Full-time: 401(k) and Roth 401(k) retirement plans with company participation (if applicable)
- Additional voluntary benefits available
Compensation
