Overview
At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.
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Credence has an immediate need for an Information Technology Management Support Specialist to support HQ AFMC A4/10 at Wright Patterson AFB, OH.
The Headquarters Air Force Material Command Directorate of Logistics, Civil Engineering, Force Protection, and Nuclear Integration (HQ AFMC/A4/10) has the AFMC mission responsibility to: shape the workforce and infrastructure to provide logistics, sustainment, and installation support for acquisition logistics, supply management, depot maintenance, and base-level logistics operations, and deliver responsive strategic facility and infrastructure oversight and over-arching direction for all Major Command (MAJCOM) security operations…resulting in war-winning expeditionary capabilities.
Responsibilities include, but are not limited to the duties listed below
- Assist the USG with management and oversight of all IT-related responsibilities within the directorate, including but not limited to: cybersecurity, and IT hardware and software to include those on as laptop computers, tablets, printers, voice over internet protocol telephones, Blackberries/iPhones, scanners, faxes, wireless, Portable Electronic Devices (PED), and other related hardware devices.
- Provide electronic equipment and software configuration management support of Government-owned equipment used by individuals and in conference rooms to access both classified and unclassified networks.
- Serve as the organizational Information Technology Asset Management (ITAM) Equipment Custodian (ITEC) for HQ AFMC/A4 and adhere to processes and procedures pertaining to managing the computer equipment inventory.
- Assist the USG with management of VTC equipment inventory.
- Assist with development of rules of engagement for VTC scheduling.
- Assist with development of a VTC users guide.
- Develop and provide user training.
- Provide day-to-day assistance with VTC equipment operation.
- Install and configure software and hardware.
- Troubleshoot and determine root cause of hardware and software failures.
- Maintain IT equipment records and configuration.
- Implement standard desktop configuration computer systems.
- Configure and install computer peripherals.
- Provide daily technical assistance to resolve problems reported by assigned personnel.
- Provide technology refresh recommendations and provide cost estimates as needed.
- Ensure hardware/software loads are standard and secure, and maintain records and configuration.
- Ensure system backups are organized with an enterprise backup strategy.
- Perform cybersecurity responsibilities IAW processes and procedures specified in AFI 17- 130, Air Force Cybersecurity Program Management, AFMAN 17-1303, Information Assurance Workforce Improvement Program, and AFMAN 17-1301, Computer Security (COMPUSEC).
- Follow Cybersecurity Liaison (CL) and COMPUSEC guidance provided by the Wing Cybersecurity Office (WCO) and SharePoint site.
- Provide CL support, including but not limited to:
- Development, implementation, oversight and maintenance of an organization Information Assurance (IA) program for both classified and unclassified users;
- Implementing and enforcing AF cybersecurity policies and procedures using the WCO for guidance and escalation;
- Ensuring effective procedures are in place to verify all users have the requisite security clearances, supervisory need-to-know authorization and are aware of their IA responsibilities (training) before being granted access to AF information systems;
- Coordinating cybersecurity refresher training on an annual basis for all users; o Ensuring IT is operated, maintained and disposed of properly IAW AFMAN 17-1301;
- Ensuring software and hardware acquisitions meet 88th Communications Squadron (88 CS) change management or system-level cybersecurity prerequisite approval before being connected to the network;
- Reporting cybersecurity incidents, suspected malicious behavior or newfound vulnerabilities;
- Implementing required cybersecurity countermeasures, including but not limited to Communications Security (COMSEC), COMPUSEC, and Emission Security (EMSEC);
- Initiating requests for temporary and permanent exceptions, cybersecurity deviations, or waivers;
- Requesting and managing network accounts and active directory issues; o Submitting requests for AF firewall and web access changes via the 88 CG Firewall Exception Request Tool (FERT);
- Maintenance of SIPRNet account to coordinate organizational cybersecurity actions and other issues;
- Informing organizational members of cyber threats, mitigation techniques and procedures;
- Following all procedures and assigned orders during a classified messaging incident or incident IAW the WPAFB Incident Response Plan.
- Implement the BSLM program as outlined IAW AFMAN 17-1203; including but not limited to assistance to the USG for:
- Registration and documentation of all software licenses;
- Conducting annual inventory with organizational commander/director certification (signature);
- Ensuring unit software acquisitions guidelines are adhered to IAW AFMAN 17-1303.
- Minimum of 3 years of relevant experience with cybersecurity, and electronic equipment and software configuration management of government-owned IT equipment
- CompTIA Security + certification required
- Experience with:
- (1) DoD and USAF processes and procedures pertaining to managing the computer equipment inventory,
- (2) DoD and USAF processes and procedures pertaining to cybersecurity requirements,
- (3) base software license manager (BSLM) duties, all IAW policies stated above in Section 3.2.13.
- May be required to lift 50 lbs.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
Please join us, as together we build a better world one mission at a time powered by technology and its people!
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