Service Engineer (Asuncion, PY)

Job Summary

Be the face of Tetra Pak. Deliver excellence where it matters most.

As a global leader in food processing and packaging, Tetra Pak develops innovative solutions that help make food safe and available everywhere — always guided by our purpose to protect food, people, and the planet. Our technologies support customers around the world in producing and delivering safe, high‑quality food while minimizing environmental impact through efficient, responsible, and forward‑looking practices.

As a Service Engineer, you will be part of our Customer Service Operations team, working directly at customer sites to keep essential food processing and packaging lines running reliably. Your work contributes to ensuring uninterrupted food production — a vital link in global food systems that support hundreds of millions of consumers every day. You will operate as an individual contributor, partnering closely with customer teams and internal experts to secure equipment performance, minimize downtime, and strengthen long‑term customer trust.

This role stands out for the impact in the field: hands-on problem solving, advanced technical exposure, and the opportunity to represent a company recognized for quality, innovation, and sustainability leadership in the food industry. You will diagnose technical issues, ensure optimal equipment performance, and empower operators through training — all while contributing to our promise to Protect What’s Good.

You will be based in Asunción, Paraguay.

You may be required to travel to customer sites up to 90% of your time.

Tetra Pak does not offer support for visa or relocation for this position.

What you will do

As a Service Engineer you will:

• Work directly at customer sites to perform preventive and corrective maintenance, resolve technical issues, and support equipment installations;
• Evaluate equipment performance and escalate more complex problems through the appropriate operational processes;
• Train customer operators and contribute to improving day‑to‑day production efficiency;
• Collaborate closely with relevant stakeholders — including customer teams, Tetra Pak colleagues, and external contractors — to ensure smooth coordination and a high‑quality service experience;
• Support the monitoring of service contracts and identify opportunities that enhance service delivery while managing stakeholder expectations effectively;
• Ensure adherence to safety practices, food quality requirements, and reporting standards;
• Represent Tetra Pak with professionalism, sharing practical suggestions that help improve customer operations and the overall service experience;
• Maintain a clean, orderly, and safe working environment;
• Follow all safety protocols in alignment with OHS regulations and Tetra Pak’s internal standards, fostering a strong safety culture in every activity.

We believe you have

• Education in industrial systems, automation and engineering or equivalent;
• Mechanical and electrical knowledge;
• A solid background in Industrial Systems, Automation, Engineering, or a related field, or equivalent practical experience;
• Three to five years of experience in maintenance, service, or installation roles, or equivalent hands‑on exposure through technical training or practical projects;
• A solid foundation in mechanical, electrical, and automation principles, with familiarity in areas such as PLCs (Programmable Logic Controllers) or similar;
• Knowledge and experience with Rockwell and Siemens PLCs, HMI & SCADA – AVEVA InTouch/Beijer, Networks – Profibus, Profinet, will be highly valued;
• The ability and willingness to travel extensively to customer sites as required for the role, up to 90% of the time;
• Intermediate proficiency in English, both written and spoken, is ideal but not mandatory. Candidates with this skill may benefit from training opportunities and potential international exposure.
• A valid driver’s license;
• A proactive, customer‑first mindset, with strong problem‑solving abilities, eagerness to learn, and a collaborative approach to working with diverse teams.