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At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector. We are a growing team with customers you know. Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services, handling even the trickiest, high-stakes customer queries safely and effectively. It serves as a unified agent across your customer operations, giving businesses comprehensive visibility and control. We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience, we’d love to hear from you. As a Product Engineer, you will be at the forefront of defining how humans interact with autonomous AI. You will build the "Control Center" interface where customers configure, instruct, and evaluate our AI agents. You will create powerful product interfaces that are simple on the surface but enable complex functionality for Enterprise customers. You will develop internal tooling for the back-office experiences our internal team uses to boost customer resolution rates. You will iterate rapidly in a fast-paced environment where we ship early and often. You will own the stack, working with a resilient tech stack including Go, PostgreSQL, Temporal, and Encore on the backend, and Next.js on the frontend.
At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector.
Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services, handling even the trickiest, high-stakes customer queries safely and effectively. Crucially, it serves as one unified agent across the entirety of your customer operations, giving businesses the comprehensive visibility and control they need to trust all outcomes.
We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience, we’d love to hear from you.
As a Product Engineer, you will be at the forefront of defining how humans interact with autonomous AI. You will:
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.
You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.