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Operations Generalist at Gradient Labs, a growing AI fintech startup, to support day-to-day operations, vendor management, compliance (SOC2/Vanta), RevOps initiatives, and strategic process improvements. Requires hands-on execution, cross-functional collaboration, and detail-oriented problem-solving in a fast-paced startup environment. Experience in high-growth startups and operations generalism is preferred, with exposure to RevOps, compliance, or global scaling advantageous. Must thrive in a detail-oriented, collaborative, and hands-on setting, with in-office collaboration valued 2 days per week in London, UK.
Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.
We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.
This role will help ensure Gradient Labs runs smoothly as we grow quickly. You'll work directly with the Head of Operations and touch every part of the business - from vendor management and compliance to RevOps.
This is a rare opportunity to see how a high-growth AI startup works from the inside out. You'll collaborate directly with founders, gain exposure to every function, and see firsthand how operational decisions enable or constrain growth - giving you real influence on how we scale.
As we grow, your role will evolve with the company. You'll build the systems and processes that support our next 50 hires, and have the chance to specialise in areas that match your interests whether that's RevOps, vendor/compliance operations, or another business area.