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Under the supervision of the Continuous Improvement Manager, this role supports students, applicants, and the public by providing service and information on admissions, registration, student accounts, and fees. The Assistant Supervisor acts as the first point of contact for Arts & Science students, resolving issues on the spot or via case management. Key responsibilities include answering inquiries, resolving problems related to various student services, and supervising direct reports. The position requires strong communication, customer service, and supervisory skills, with experience in student services within a university environment being preferred.
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Position Summary:
Under the supervision of the Continuous Improvement Manager, the Assistant Supervisor Service Point supports students, applicants, parents, alumni, and the general public by providing service and information concerning policies and procedures with respect to admissions, registration, student accounts, and fees, tuition and immigration documents. Act as first line of contact for Arts & Science students, resolve student issues on the spot or via case-management. Services are provided to graduate, undergraduate, exchange, professional, and other categories of students.
Primary Responsibilities:
Other Qualifying Skills and/or Abilities
Three or more years’ experience in a customer service related field in a post-secondary education environment preferred. An equivalent combination of education and experience will be considered. Strong oral and written communications skills with ability to react to customers quickly, accurately, and congenially. Supervisory skills experience. Excellent customer service skills, attention to detail, and a high level of organization. Proven ability to work effectively as a team member. Experience in student admissions, registration, student accounts, and financial aid within a University environment preferred. Comprehensive knowledge of the University’s policies, procedures, educational programs, and services. Comprehensive knowledge of the Provincial and Federal legislation and guidelines as related to educational programs and services. Strong knowledge of Provincial & Federal legislation with respect to student fee structures and immigration. Knowledge and understanding of the Student Information System (Banner) and Microsoft Office. Demonstrated strong project management and presentation skills. Ability to analyze and interpret data and make independent decisions. Cross-cultural communication skills and experience working with diverse communities.
As one of Montreal's Top Employers, here is what we offer:
Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.
Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #3 on a scale of 0-4.
For a definition of our language proficiency levels, please click here.
Minimum Education and Experience:
Annual Salary:
Job Profile:
MPEX-SAF1A - Student Enrolment - Professional 1 (Excluded)Hours per Week:
Supervisor:
Position End Date (If applicable):
Deadline to Apply:
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.
