Location:

Oakbrook

Address:

218 Oakbrook Center Oakbrook, Illinois 60523 United States of America

Job Title:

Lead, Experience

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

The Team Lead, Experience will partner with the Store Management Team and assist in the execution of plans and strategies for their store location. They will support all store functions including, people management & engagement, customer experience and operational efficiency while ensuring excellence in all areas. With previous people management experience and a flare for best-in-class customer service, you will build outstanding experiences that allows customers to continuously conquer the outdoors!

What You’ll Do:

Achieve or exceed personal sales targets and support the store’s overall target

Support in the training of standard operating procedures, while ensuring teammates have an accurate understanding of product and brand history

Coach and mentor teammates to improve performance and develop key selling skills that elevate the customer experience

Identify external talent for the retail business and support in recruiting, onboarding and developing new teammates

Drive employee engagement through performance recognition and development

Cultivate and develop customer relationships to drive strong sales results

Drive our Net Promoter Score (NPS) and other selling and service metrics including conversion, average dollar per transaction (ADT), average unit retail (AUR), and units per transaction (UPT)

Resolve customer issues in a timely manner by investigating opportunities, developing solutions, preparing reports and mentoring the team on handling similar challenges in the future

Provide market expertise in relation to customer needs

Leverage brand storytelling and visual merchandising to develop strategies to improve product performance

Let’s Talk About You:

Minimum 2 years of retail management experience

Previous experience working with affluent and luxury brands in high traffic locations

Excellent understanding of customer relationship management tools and processes

Strong analytical skills with a solid understanding of retail math and metrics

Strategically agile with a keen attention to detail

Strong time management and organization skills with the ability to multi-task in a fast-paced environment

Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial

Advanced skills in Microsoft Office; specifically, Word and Excel

Bonus points for proficiency in another language

What’s in it For You?

A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow

Hourly Range:

$32.50 - $36.00 / hour

About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

Lead, Experience

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