Pricing Operations Automation Lead

You will play a defining role in how Apple Services brings pricing to life across the App Store, Apple Music, iCloud+, Apple TV+, Apple Arcade, Apple News+, Apple Creator Studio, and more. Embedded within the Pricing Operations team, you'll work cross-functionally with Pricing Engineering, Pricing Product, and Tax Product to deliver solutions that operate at Apple's scale. 5+ years of experience driving process transformation, operations, or building solutions in a business context Hands-on experience applying AI, Generative AI, or intelligent automation to fundamentally transform workflows Demonstrated ability to prototype and build solutions independently, and to partner with Engineering to scale them Able to translate ambiguous problems into clear requirements that bridge operations and engineering teams Experience designing validation, QA, or control processes where the cost of error is high and accuracy is non-negotiable Comfortable operating in undefined territory: learning complex processes quickly, creating structure where none exists Outstanding problem-solving skills and exceptional attention to detail Track record of building strong working relationships and collaborating across teams Bachelor's degree in a quantitative / technical field 5+ years of experience in Process / Business transformation, preferably within Finance, Pricing or Revenue operations, or in a consultancy firm specialized in process transformation Advanced skills in data and automation tools, and avid explorer of AI applications to business processes Experience documenting current-state processes and pain points to design future-state solutions, and influencing solution design early so operational needs are embedded in engineering roadmaps Outstanding ability to ensure broad stakeholder alignment and clarity at every stage in a project Familiarity with global commerce complexities and the operational realities of running them at scale