Context
- The work requires cross-competency knowledge to understand the interaction between competencies and/or Quality Management System.
- Has a robust specialty (fully developed competency) and applies knowledge to other competencies.
- Participates in cross-sector teams to realize quality solutions.
- Interfaces with suppliers or customers as member of a larger team.
- Leads and drives projects to resolve quality problems.
- Proactively identifies and resolves quality issues within the own scope.
- Provides input on implementation of new and/or adjusted procedure and policy decisions.
- Leading process improvement initiatives to optimize workflows and enhance productivity.
- Works independently in own area of expertise.
Requirements
Master degree in a relevant field e.g. Quality Management, Industrial Engineering, or other relevant area with solid experience or Bachelor with substantial general work experience. Pending the expertise area additional certifications may be required.
Skills: Manages Complexity, Balances stakeholders, Optimizes Work Processes, Risk Management, Data Analysis, Quality Control & Assurance, Embed Learning, Collaborates, Problem Solving, Ensures Accountability, Communicates Effectively
Responsibilities
Quality Control, Assurance & Compliance
- Leads quality control and assurance activities, managing complex inspections, audits, and tests.
- Uses advanced data analysis techniques to identify trends and areas for improvement.
- Contributes to the development of enhanced quality management systems and processes.
- Provides guidance to junior specialists in quality control.
- Leads improvement projects.
Expert Knowledge, Advice & Capability Building
- Develops and provides technical training within the own area of expertise on quality methodologies and best practices.
- Provides knowledge and advise to colleagues and managers.
- Mentors junior quality specialists in training techniques and content development.
Procedures, Standards Development & Adherence
- Contributes to quality management systems and processes.
- Promotes and manages the adoption & adherence of quality procedures and standards.
- Deploys expertise related competences.
Performance & Data Analytics
- Leads more complex data analysis activities, using advanced statistical techniques to analyze quality data and generate actionable recommendations.
- Identifies root causes of quality issues through data-driven insights and contributes to the design of improved quality processes.
Documenting & Reporting
- Leads the documentation of complex quality processes, contributing to the development of improved procedures and protocols.
- Generates detailed reports on quality performance, highlighting trends, areas for improvement, and potential risks.
Continuous Improvement & Problem Solving
- Leads root cause analysis for more complex quality issues across teams, applying advanced problem-solving techniques to identify underlying causes.
- Develops and implements solutions to prevent recurrence of quality deviations.
Process Improvement
- Leads process improvement projects, applying data analysis to identify root causes of inefficiencies.
- Develops and implements more complex process enhancements, collaborating with cross-functional teams to achieve quality-related goals.
- Ensures that process improvements are implemented in the organization, in process descriptions, systems and architecture.
Manage Customer Expectations
- Leads interactions with customers, understanding their quality-related needs and concerns.
- Provides general information about products or services.
- Applies advanced communication skills to manage customer expectations, ensuring alignment with quality standards and processes.
Culture & Community
- Live the Living Quality & Excellence culture by enabling employees to own quality and creating a safe environment where employees can speak-up on Q&E topics.
- Actively promote/use of the Q&E Reward & Recognition program and Q&E Communication Strategy.
- Be an active member within the Q&E Community and related events.
Stakeholder Management
- Creates a relevant network of stakeholders of in- and external counterparts.
- Stakeholders are typically other experts and/or Team Leaders (typically JG 9-10)
- Organizes an adequate feedback loop on achieved results and secures reliable business insights. Explains and convinces internal and external parties about chosen solutions, based on content-driven arguments.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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