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SMRT Buses is seeking a Service Controller for its Bus Operations Control Centre (BOCC) in Singapore. This role involves monitoring and regulating bus services, handling incidents and accidents, and providing customer support. Responsibilities include managing fleet management systems, ensuring adherence to schedules, recovering lost mileage, recording shift events, and supporting ad-hoc operations like diversions and bridging bus services. The position requires a minimum Diploma and prior customer service experience is beneficial. Candidates must be willing to work in Jurong West and commit to shift hours. Bilingualism is advantageous.
Service Controller is an integral role in SMRT Buses. Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controller, he/she oversees BOCC operations to provide efficient bus services to passengers. This includes regulating the headway of the buses on the road, handling incidents and accidents cases, providing customer service to passenger by assisting in looking for lost and found as well as providing support for ad hoc and planned bridging bus services activation.
Technical skills include:
• Microsoft office
• First aid will be advantageous
Generic skills include:
• Great communication skills
• Problem solving skills
• Able to work in a fast-paced environment
• Stress resilient
• Able to function in a team and as an individual
• Candidates who are bilingual will be advantageous
• Able to commit to shift hours
SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.
As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.
We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.