Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

As a Booking & Reservations Coordinator, you will play an important part in delivering a seamless and engaging visitor journey at Warner Bros. Studio Tour London. From first enquiry through to ticket fulfilment, you will help create a smooth, high-quality experience that drives satisfaction and repeat visits.

If you enjoy working in a dynamic, customer-focused environment and supporting memorable experiences, this could be the role for you!

Your Role Accountabilities...

• Take responsibility for team KPIs by responding to visitor enquiries across phone, email, live chat and other channels within agreed service levels, ensuring a consistently high standard of service.
• Contribute to a professional team environment by collaborating with colleagues and liaising with internal departments to resolve ticketing issues and build strong product knowledge.
• Support onboarding and continuous improvement by delivering peer-to-peer training and maintaining strong working knowledge of CRM, booking and contact systems.
• Maintain up-to-date knowledge of tours, retail offerings and booking processes, identifying opportunities to enhance visitor experience while ensuring all interactions align with brand tone and values.
• Understand visitor needs and recommend suitable products, services or alternative options where required, guiding conversations towards informed booking decisions and maximising pre-booked experiences.
• Manage customer feedback and concerns by resolving queries with empathy or escalating when appropriate, while ensuring inclusive service and providing clear accessibility information.
• Carry out daily operational tasks including ticket fulfilment, equipment care and personal development goals, ensuring accuracy, efficiency and a smooth pre-arrival experience for visitors.

Qualifications & Experience

• Experience working with reservations or ticketing systems. Understanding of Health and Safety regulations.
• Administration experience.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.