Stage - Assistant CRM Analyses & Engagement Client - Horlogerie Joaillerie EUROPE - Janvier 2027 - H/F/X

Within the dynamic Europe Watches & Fine Jewelry division, you are part of the CRM team, attached to the Marketing department.

In a context of double-digit growth, we want to deliver an engaging & memorable client experience. In this regard, you help elaborating and putting into motion the client strategy plan according to both Europe and markets priorities.

Within this role, you will be working in coordination with many different teams: Watches & Fine Jewelry Europe teams, Watches & Fine Jewelry global division teams, Europe Fashion and F&B CRM teams, IT, Data, Digital & Innovation teams

Votre impact chez CHANEL

You help orchestrating the client communications with markets :

• You operationally set up the necessary communication tools: EDM, print, assets in our clienteling tool…
• You help with the various briefs to the Watches & Fine Jewelry division and Europe Artistic Direction to answer business & markets needs
• You participate in building and animating our WFJ CRM community with division and markets

You contribute to improve access to client knowledge through data analysis : Campaign reports, client KPI, ad hoc requests, competition benchmark

You support markets and the division on their need for client data and insights

Ce qui vous motive

• You are passionate about client engagement topics and want to understand our W&FJ clients
• Curious, you like to try new things in a “test & learn” mindset, within a division open to many opportunities
• Agility and proactivity are key success factor to work on different topics & projects, with different markets & counterparts in a complex matrix environment
• You are at ease with dealing with last minute requests and changes

Ce que vous apporterez

• Completing higher education, you have preferably one strong experience in client and / or data analytics
• Rigorous, you like to analyze complex data to find insights, share & build action plans
• Pragmatic & pro-active, you see solutions when facing a problem or obstacle
• You bring your positive mindset and are a strong team player
• You need to be fluent in English, master the pack office, excel in particular

Ce que CHANEL peut vous offrir

• You will have a comprehensive overview of client topics, in terms of engagement, data and digital ecosystem
• You will gain full understanding of Watches & Fine jewelry specificities, whilst being exposed to CHANEL’s other business divisions
• You will evolve in a dynamic and highly collaborative team, having the possibility to make an impact
• You will learn how to deal with a complex environment, in collaboration with a multitude of counterparts

Chez CHANEL, nous nous attachons à créer une culture inclusive qui favorise l'épanouissement et le développement personnel tout en contribuant à la performance collective. Nous avons la conviction que la singularité de chaque personne contribue à renforcer la diversité, la complémentarité et l'efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous accordons une grande importance à l'expérience et au potentiel que vous pourriez apporter à la Maison CHANEL.

Paris 8eme
Stage de 6 mois à partir de Janvier 2027