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Marina Bay Sands is seeking a temporary Guest Service Agent for their Canal Boat Rides. This full-time role involves rowing the sampan boat safely and efficiently, maintaining the boat and equipment, and assisting guests. The position requires excellent guest relations and communication skills, fluency in English, and attention to detail. No prior experience is needed as training will be provided. Join a team dedicated to providing exceptional guest experiences.
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
• Row the sampan boat in a safe and efficient manner
• Ensure that workstation is well-maintained. This includes making sure that equipment and working tools are well-arranged and counter is stocked.
• Work closely with other team members to review regularly on safety procedures in order to suggest optimal operations for the Sampan.
• Be conversant with all facets of sampan operations including fire safety and emergency related procedures.
• Monitor and maintain the cleanliness of the sampan. Ensure work area is litter-free and presentable at all times.
• Attend to guest requests. In the event that the request is not directly related to his/her area of capacity, to forward the request on to the right department.
• Monitor activities in the sampan area and report any suspicious characters, items or/and activities to the Security Department.
• Adhere to departmental and organizational benchmarking standards.
• Attend training sessions as and when scheduled.
• Attend scheduled departmental meetings and daily briefings as required.
• Perform any other duties and responsibilities as and when assigned by the management.
Job Requirements
Education & Certification
• Secondary education preferred
• Certificate in Hospitality Operations from a recognized institution is preferred.
Experience
• No experience required as training will be provided
Other Prerequisites
• Excellent guest relations and communication skills.
• Fluent in English, knowledge of additional languages is an advantage.
• Candidates must have a good command of spoken and written English.
• Pays attention to details and have strong customer service skills.
• A team player who is organized and is able to work independently.
• Can motivate fellow team members to achieve shift targets.
• Well-groomed and professional disposition.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
