The Credit Initiation Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to assess the ability of individuals, companies and institutions to meet the demands of loans, agreements and extended obligations in coordination with the Operations - Services team.The overall objective of this role is to ensure financial threats to the company are minimized by determining the terms or level of credit that can be granted without undue risk.
Responsibilities:
- Supervise a small team of Credit Initiation Specialists, and ensure the quality of tasks, and performance goals are met
- Manage exceptions utilizing credit knowledge and signing authority and train and coach Credit Initiation Specialists
- Ensure the integrity and confidentiality of customer documentation and recorded information within computerized systems
- Interpret procedures and policies to guide support staff in resolving complex problems
- Serve as a backup to the Senior Supervisor, escalate problems and recommend revisions to procedures as needed
- Resolve issues by identifying and selecting solutions, and analyzing information to provide evaluative judgements
- Provide input on training and development needs for assigned personnel
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 0-2 years relevant experience
- Familiarity and understanding of financial industry preferred
- Consistently demonstrates clear and concise written and verbal communication
Education:
- Bachelor’s degree/University degree or equivalent experience
PRINCIPALES FUNCIONES:
- Supervisar y coordinar un equipo de aproximadamente 20 colaboradores distribuidos en 6 subprocesos operativos.
- Asignar y balancear las cargas de trabajo de acuerdo con los volúmenes operativos y prioridades del negocio.
- Planear y administrar los volúmenes de trabajo para garantizar el cumplimiento de los niveles de servicio.
- Monitorear y validar las actividades realizadas por el equipo para asegurar la calidad y precisión en los procesos.
- Gestionar el desempeño del personal mediante sesiones de retroalimentación, seguimiento continuo y evaluaciones semestrales.
- Brindar atención y soporte a clientes internos y externos relacionados con productos de crédito hipotecario, PyME y beneficios para empleados.
- Coordinar y supervisar actualizaciones, modificaciones y trámites relacionados con créditos de clientes internos y externos.
- Asegurar el cumplimiento de controles internos, políticas y procedimientos operativos.
- Identificar desviaciones operativas e implementar acciones correctivas y preventivas para minimizar riesgos y mejorar la eficiencia de los procesos.
- Dar seguimiento a indicadores operativos, productividad, calidad y tiempos de respuesta.
- Promover iniciativas de mejora continua enfocadas en optimización de procesos y experiencia del cliente.
REQUERIMIENTOS:
- Mínimo 3 años de experiencia en áreas operativas, preferentemente dentro del sector financiero o bancario.
- Experiencia en procesos de crédito y validación documental.
- Experiencia liderando equipos de trabajo y gestionando personal.
- Experiencia en planeación operativa y administración de cargas de trabajo.
- Procesos de crédito hipotecario, PyME o productos financieros.
- Controles operativos y cumplimiento normativo.
- Gestión de indicadores operativos (productividad, calidad y SLA).
- Metodologías de mejora continua y gestión de riesgos operativos.
- Manejo intermedio-avanzado de Excel.
- Liderazgo y desarrollo de equipos.
- Planeación y organización.
- Toma de decisiones.
- Orientación a resultados.
- Comunicación efectiva.
- Resolución de problemas.
- Enfoque al cliente.
- Capacidad analítica.
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Job Family Group:
Operations - Services
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Job Family:
Credit Initiation
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
