Position based in Yas Mall, Abu Dhabi.
CONTEXT & ENVIRONMENT:
CHANEL boutiques are the heart of the brand’s vision. As a Beauty Advisor, you will be part of the sales team within our Fragrance & Beauty Boutique (make-up, fragrances and skincare), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.
IN THIS METIER, WE ARE ENERGISED BY:
Embodying Chanel values and DNA:
- Sharing solid knowledge of the brand, its heritage and know-how with clients as well as the team
- Co-creating stories with and for clients, sharing the brand culture and blend it with the clients’ personal story
- Constantly following latest Beauty trends and be pro-active in self-learning
- Being a brand ambassador by respecting our grooming guidelines at all times
Surpassing client expectations:
- Creating a tailor-made experience, offering personalized solutions and ensuring excellence in client service in accordance with Chanel’s rituals and standards
- Ensuring clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
- Developing cross-selling among all categories in the boutique
- Handling client complaints and requests effectively and according to guidelines
- Building your own client database and consistently focus on clienteling alongside your Manager
- Actively participating in beauty events and workshops organized for clients
Boutique operation:
- Ensuring the Boutique is perfectly well maintained in respect to the VM guidelines
- Understanding and participating in the operation of the Boutique and provide your Manager with appropriate reports
- Collaborating with others and contributing to building the success of the Boutique by achieving sales targets and KPIs
HOW WE CREATE IMPACT:
- Creating a memorable experience for clients and building a long-lasting relationship by embodying CHANEL’s values and sharing the brand’s heritage.
- Contributing to boutique success through teamwork and collaboration by supporting team efforts and driving collective achievement of boutique targets.
- Ensuring operational excellence by maintaining boutique standards, supporting daily operations, and continuously developing your knowledge and skills.
KEY COMPETENCIES & REQUIREMENTS:
- You are a Beauty Advisor with at least 5 years of experience within a high-end or Luxury Retail environment.
- Fluency in English is a must, Arabic or Russian would be an advantage.
- You are passionate about make-up and beauty overall and have a strong understanding of excellent client experience.
- You have strong interpersonal and communication skills, along with a proactive mindset and an intercultural approach.
