HR Direct Advisor (Monte Mor, SP, BR) at Tetrapak | JoBuzzer

Summary

Tetra Pak's Americas HR Service Center is seeking an HR Operations Analyst for the HR Direct team. This role provides customer support and guidance to employees and managers across the Americas region, ensuring efficient HR processes. Responsibilities include managing requests via tickets and phone, maintaining the knowledge base, and monitoring operational KPIs. The position supports the Americas time zone and can be based in Monte Mor, Brazil, or Polanco, Mexico. Tetra Pak states they do not sponsor work visas or offer relocation support.

Required Skills

EnglishSpanishExcelPower BIMS Office

Details

Posted: Jul 11, 2026

Description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Our Americas Human Resources Service Center is looking for an HR Operations Analyst with a strong customer service mindset to join the HR Direct team.

In this role, you will be responsible for providing support and guidance to employees and managers across multiple countries in the Americas region, ensuring a positive, efficient experience aligned with Tetra Pak’s global HR processes.

This position supports the Americas time zone and can be based in Monte Mor (São Paulo, Brazil) or Polanco (Mexico City, Mexico).

Tetra Pak does not sponsor work visas or provide relocation support for this position.

What you will do

As an HR Services Analyst, you will:

Act as the HR Direct focal point for employees across the Americas region, providing support through tickets and phone calls while ensuring service quality and SLA compliance;
Manage and follow up on requests from end to end, collaborating with other HR teams to ensure efficient resolution;
Update and maintain the knowledge base, support communications, and ensure data quality in systems (e.g., ORBIS);
Monitor operational KPIs, analyze data, and identify improvement opportunities;
Contribute to continuous improvement initiatives, automation efforts, and process optimization;
Act as an HR Direct ambassador, promoting a positive employee experience.

We believe you have

Bachelor’s degree completed or currently in the final year of studies in a related field;
Experience with HR administrative processes will be considered an advantage;
Fluency in English and/or Spanish is required;
Relevant knowledge of MS Office tools (Excel, Power BI, etc.);
Proactive profile with a strong customer focus;
Detail-oriented mindset with strong organizational skills.

We Offer You

A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on July 22, 2026.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

We are committed to building an inclusive workplace and welcome applications from all individuals, regardless of background, identity or personal characteristics.

If you require a reasonable accommodation to complete an application, participate in an interview, undergo an assessment, or engage in any part of the selection process, please complete this request form: https://forms.office.com/e/n9kc1y6uPf Our Careers site has a dedicated page to DEI - Diversity, equity and inclusion | Tetra Pak Global