Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.
Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.
Job Description
- Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
- Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.
- Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.
- Assist customer/client with trading account registration and verification processes.
- Provide consultation services on trading platform, tools and features,addressing any technical or operational issues that may be encountered.
- Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
- Responsible for proper recording, filing and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowleedge bases, and training materials.
- Perform with other ad-hoc duties as per assigned from time to time.
- Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
- Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
- Computer literacy is preferred.
- Language proficiency in English while Chinese/Mandarin is advantageous.
- Bumiputera candidates are encouraged to apply.
- Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
- Excellent team player and high working efficiency. Able to work under pressure and to manage multiple client inquiries simultaneously and in a timely manner.
- Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively
We offer a comprehensive and holistic work experience and package as follows:
- Competitive compensation & benefits.
- Monthly salary package consists of basic salary +commission + shift allowance (if applicable)
- Convenient Access to Public Transport
- FINRA SIE Exam Sponsorship
- Career Development Opportunities in the Financial Services Industry
- Company Team Building & Bonding Activities
- Free-Flow Pantry Snacks & Drinks
- Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
